posted May 15, 2019Fairfield Inn Providence/Warwick Airport
For some, traveling and being away is fun; however, many travelers miss being home. Our Associates make our hotels feel like home. As an Associate, your contribution help ensure guests have an enjoyable and comfortable stay. Discover You. Find your passion, your life purpose and take action!
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises housekeeping services and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment.
Ensure compliance with proper techniques and correct use of equipment and supplies.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Train employees to maximize productivity and minimize waste.
Log items into the Lost and Found and respond to inquires regarding lost items.
Previous Supervisory experience is required.
Providing easy access to downtown Providence, Roger Williams Park Zoo, the Rhode Island Convention Center and Brown University, our contemporary hotel is a great home base for exploring The Ocean State. After a fun-filled day at one of the nearby beaches, guests can retreat to their room to complete some work tasks using our desks and free Wi-Fi. If they'd rather relax, they can kick back on our plush bedding while streaming their favorite shows on our Smart TVs. We invite our guests to refuel in the morning at our free breakfast buffet, featuring hearty and healthy options. We are ready to host a small business or social gathering in our meeting rooms with AV equipment.
At Fairfield Inn & Suites Providence Airport, our guests are our #1 priority.