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Front Desk Agent

posted August 12, 2019

Hilton Scottsdale Resort & Villas
Scottsdale, AZ
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Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
740057 l

About This Job

Job overview

Are you seeking a position that is fulfilling and challenging? At Hilton Scottsdale Resort & Villas you will always be kept on your toes!

Our company offers a competitive salary, benefits, and fun working environment! 

We are searching for an individual who is reliable, energetic, organized, has a strong work ethnic, and will go above and beyond to exceed customer expectations. 

If you are an propelled go-getter don't hesitate this is the opportunity for you. 

Benefits

  • Paid Vacation
  • Personal/Sick Days
  • Company Hotel Travel Discounts
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Discounted Bus Passes for Unlimited Usage
  • Matching 401-k

What you will be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greets and registers guests, providing prompt and courteous service.
  • Checks guests out of the hotel.
  • Resolves guest challenges throughout their stay in our hotel.
  • Upgrades guests, as required.
  • Promotes hotel services, amenities and upsells products to the guests.

Requirements

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. 

  • High school education or equivalent experience.  
  • Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment.  While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.  Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.  The job requires close vision with or without corrective lenses.  This position may be required to operate a motor vehicle.

 

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About This Employer

Hilton Scottsdale Resort & Villas

6333 North Scottsdale Road
Scottsdale, AZ 85250

(480) 948-7750

235 Room Resort

www3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Travelers will experience breathtaking Camelback Mountain views from our AAA Four Diamond Scottsdale resort. Hilton Scottsdale Resort & Villas offers two-bedroom villas that sleep up to eight with a full kitchen and dining area. We are ready to host events in the 25,000 sq. ft. of indoor and outdoor space for up to 800 people. Our resort features a range of meeting spaces, from a large conference in one of our two ballrooms to a wedding reception in our climate-controlled outdoor pavilion (seasonal). An idyllic Phoenix wedding venue, the poolside Oasis Bar is the perfect spot to socialize before and after the ceremony.

  • Resort atmosphere with breathtaking views of Camelback Mountain
  • 1,600 sq. ft. two-bedroom villas with private patio and full kitchen
  • Three restaurants: BlueFire Grille, Fleming’s Steakhouse and Oasis Bar
  • Wellness center with spa, cardio equipment and outdoor heated pool
  • 25,000 sq. ft. of versatile indoor and outdoor space for up to 800