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Front Desk Agent

posted May 3, 2019

Hilton Garden Inn Foxborough Patriot Place
Foxborough, MA
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601420 l

About This Job

Job Description

We are currently looking for a friendly, customer service focused Front Desk associate. This is an exciting opportunity for an individual ready to work in a fast paced environment and that have superb multi-tasking abilities. 

GENERAL RESPONSIBILITIES

  • Check-in and check-out guests
  • Make and confirm reservations
  • Process guest check-in; confirm reservations, assign room and activate room key
  • Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
  • Assign room to guest request and preference whenever possible
  • Provide all guests with overview of hotel and amenities
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Process all check-outs
  • Follow all cash handling/banking procedures as per standard operating procedures
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
  • Run daily reports and check for accuracy
  • Complete assigned cashier and closing reports
  • Complete shift checklist
  • Balance and drop receipts according to prescribed accounting procedures
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls

Qualifications

  • Three to six months related experience
  • High School Diploma or GED
  • Cash Handling experience
  • General Accounting knowledge
  • TIPS Certification (within 6 months)
  • Strong Leader of people
  • Proficient in English language. 
  • Intermediate to advanced computer skills
  • Familiar with common computer software programs
  • Must be willing to work holidays
  • May require overnight stays
  • Some work in office
  • Must be willing to work varied hours

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EOE M/F/D/VC

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About This Employer

Hilton Garden Inn Foxborough Patriot Place

27 Patriot Place
Foxborough, MA 02035

(508) 543-2040

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About Colwen Hotels

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States?  Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!


About the hotel

Hilton Garden Inn Foxborough/Patriot Place is a vibrant home base at Foxborough Patriot Place.  We are located just off I-95 and I-495 within Patriot Place and adjacent to Gillette Stadium. Our hotel features 156 rooms and 3,000 sq. ft. of flexible meeting space, including a ballroom, boardroom and private indoor and outdoor pre-function areas. 

Are you ready to join a winning team in Foxborough?