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General Manager

posted May 13, 2019

Hyatt House Boston/Waltham
Waltham, MA
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“Be A Part of Our Passionate & Committed Team!"
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About This Job

Why you will enjoy this job

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Job Description

We currently have an exciting opportunity for a General Manager at the Hyatt House in Waltham, MA  and would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

We are seeking a General Manager that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for charismatic leaders that are confident in their ability to excel.

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of: general property performance, as well as sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations, and delivering a return on investment.

Your specific duties in this role will include

  • Ensuring that service programs are in place and executed
  • Providing timely real-time feedback to management, and hourly associates on service and operational standards
  • Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
  • Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
  • Working with Market Sales to establish property sales strategy, goals, and action plans
  • Developing innovative means for capturing new streams of revenue through property amenities
  • Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
  • Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.)
  • Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
  • Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
  • Actively recruiting and hiring qualified associates
  • Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
  • Performing additional duties as required

The ideal candidate for this position

The ideal candidate will possess exceptional skills for the following responsibilities:

  • Ensuring Guest Satisfaction
  • Associate Team building and Development
  • Communications and Business Plan Follow-thru
  • Financial and Budgetary Goal Attainment
  • Hands-on Sales & Marketing Goal Attainment
  • Facility Engineering Plan Development and Follow-thru
  • Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering and Bookkeeping

 

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include

  • Associate’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree, a plus
  • 4 years experience (2 years with a Bachelor’s degree) in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • Experience in implementing payroll and inventory cost controls
  • Strong sales and marketing abilities
  • Previous Hotel General Manager experience is required.
  • Previous Hyatt experience a definite plus.
  • Extended Stay Hotel background preferred.
  • You must be able to pass a thorough background check as well as be drug free.

 

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

 

 

EOE/M/F/D/V

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About This Employer

Hyatt House Boston/Waltham

54 Fourth Avenue
Waltham, MA 02451

(781) 290-0026

135 Room Extended Stay

waltham.house.hyatt.com

The Hyatt House – Boston/Waltham is conveniently located near many attractions, companies, and educational institutes.  Located just 2.5 miles away from Bentley University and 3.6 miles away from Brandeis University, the property is very conducive for those students/families visiting and attending these major colleges.  Our property is also convenient for those traveling to/attending Lasell College, Regis College, Boston College, Boston University, Wellesley College, MIT, Tufts University, Babson College and Harvard University.  In addition, the Hyatt House – Boston/Waltham is located only 2.5 miles away from Moody Street in Waltham, MA; a tourist/local favorite. Moody Street (“Restaurant City”) is Waltham's historically well-known town center and is lined with a variety of restaurants, bars/pubs and local attractions. Situated in the heart of the Massachusetts Route 128 technology belt, only 15 minutes from downtown Boston the Hyatt House is an excellent option for business travelers. It is centrally located to the corporate offices of Dassault Systemes, Deloitte & Touche, IBM, Microsoft, Raytheon, Shire Pharmaceuticals, Siemens, Thermo Fisher Scientific and Verizon.