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Group Billing Coordinator

posted May 15, 2019

Arizona Grand Resort & Spa
Phoenix, AZ
693545 l

About This Job

Summary of Position:

The Group Billing Coordinator is responsible for billing and resolving guest billing challenges. 

Essential Functions:

  • Communicate with various resort departments in order to accurately invoice Catering and Conference Service groups in a timely manner. 
  • Promptly answer telephones interpreting and assisting guests with their challenges-clearly describing folio charges.  
  • Use file resources to research and resolve guest challenges quickly and accurately.  
  • Effectively negotiate compromises with guests using a positive and diplomatic manner, remaining calm and alert, at all times. 
  • Reconcile wholesale travel and preferred accounts by working with the front desk and reservations departments.  
  • Bill revolving accounts on a bimonthly or monthly basis.  
  • Sort and file reports, documentations, and copies by account name.
  • Assist in storage rotation, may include some moderate lifting.
  • Represent department at resort wide meetings, as necessary.
  • Assist Accounts Receivable team with overflow, as necessary.
  • Complete month-end duties including group commission accruals and complimentary suite accruals.
  • Other tasks as assigned by manager.


Education: High School Diploma or equivalent required.

Certificates or Licenses: N/A

Experience: Accounting and/or hospitality experience required.

Knowledge, Skills, and Abilities:

  • Ability to use facsimile, computer, and copier.
  • Ability to use a 10-key by touch with accurate input of numbers and descriptions.
  • Ability to effectively deal with guests challenges.
  • Basic computer skills including working with Outlook, Excel, and Word.
  • Knowledge of Springer Miller Hospitality Management System is preferred, but not necessary.

Personal Characteristics:

  • Behaves ethically.
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

About This Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Our Resort

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only AAA Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. The Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport, and features a variety of exciting amenities that put you in a world beyond, including:

  • Challenging 18-hole golf course
  • 7-acre private resort water park
  • 20,000 square-foot athletic club
  • Full-service spa and salon
  • Casual dining at our six on-site restaurants

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values.

Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards.

Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.