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Operations Supervisor

posted May 15, 2019

Courtyard South Bend Mishawaka
Mishawaka, IN
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About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Operations Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Operations Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents and housekeepers by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
  • Assist with Bistro Operations
  • Assist in Housekeeping Department
  • Must have flexibility to work AM/PM Hours

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position preferred. You must have excellent verbal and written English communication skills, Spanish helpful but not required.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Courtyard South Bend Mishawaka

4825 North Main Street
Mishawaka, IN 46545

(574) 273-9900

78 Room Hotel

www.marriott.com

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Our Hotel

As one of the best hotels in Mishawaka, Courtyard Mishawaka features updated hotel rooms and high-tech lobby. Located near I-90 just 3 miles from University of Notre Dame, we’re perfect for road warriors and college sports fans. Guests can work in the individual media pods or media library using our property-wide free WiFi or access the latest news and weather via our touch-screen GoBoard™. Business travel is made simple by our hotel’s location near St. Joseph Medical Center, Bayer, Liberty Mutual, Mercedes-Benz and Daimler. The highlight of our lobby is The Bistro – Eat. Drink. Connect.®, serving breakfast and evening dinner with cocktails. Our modern hotel rooms feature comfy Marriott bedding and flat-screens. We even have microwaves and mini-fridges upon request. Families love our close proximity to University Park Mall, Compton Family Ice Arena and Four Winds Field.