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Front Office Supervisor

posted May 18, 2019

The Row Autograph Collection Hotel at Assembly Row Somerville
Somerville, MA
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628480 l

About This Job

Job Description

We are seeking an engaging, friendly and detail oriented Front Office Supervisor. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.

GENERAL RESPONSIBILITIES:

  • Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
  • Ensures front office staff and management are properly trained to standards and able to carry out the operations of each department.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
  • Provide Leadership / Mentoring to Front Office Team.
  • Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.
  • Review and respond to daily operational demands as it relates to the hotel.
  • Monitor security of public areas of the hotel.
  • Establish par levels for supplies and equipment.

Qualifications

ADDITIONAL REQUIREMENTS:

  • Marriott systems knowledge strongly encouraged
  • Highly motivated individual with strong leadership skills
  • Excellent time management skills
  • Strong organizational skills
  • Strong customer service orientation and skills
  • Creative problem solving skills
  • Experience making presentations in front of groups

Additional Information

Colwen Hotels offers a total rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth
  • Warm and supportive work environment
  • Earned Personal Time Off and first year Personal Days
  • Holiday Pay
  • Jury Duty and Bereavement Pay
  • Hotel Discounts
  • Competitive Wage and hotel position incentives (i.e. Perfect Sell rewards)
  • Medical, Dental and Vision Insurance
  • Company-funded Health Reimbursement Account
  • Flex Spending Account
  • Voluntary Life Insurance and Disability Insurance
  • 401(k) retirement plan with Employer Match after one year of employment

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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About This Employer

The Row Autograph Collection Hotel at Assembly Row Somerville

360 Foley Street
Assembly Row
Somerville, MA 02145

159 Room Hotel

Managed by

About the company

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work?Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

About the hotel

The Row Hotel at Assembly Row welcomes you to the outskirts of Boston with noteworthy design, genuine hospitality and an uncompromising attention to detail. You’ll find us in the urban-forward neighborhood of Assembly Row in Somerville – close enough to the city, but far enough from the busy. Of the hotels near Boston, ours is exactly like nothing else, with an atmosphere that is both nostalgic and forward-thinking.  


Close enough to the city, but far enough from the busy. The Row overflows with uncommon interactions.

This is a destination to discover and not just a place to lay your head.

Uncommon energy.         Uncommon art.         Uncommon experience.