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Front Desk Supervisor

posted May 18, 2019

Cliff Castle Casino-Hotel
Camp Verde, AZ
664383 l

About This Job


Responsible for successful direction, administration and coordination of all activities of the hotel, in accordance with company established policies and procedures.

Duties and Responsibilities

Specific areas of responsibility included, but not limited to:

  • Adhere to all casino and departmental policies and procedures including all regulatory requirements
  • Provide leadership to all levels of staff.
  • Make impartial decisions involving Guests and Team Members.
  • Relay pertinent information to incoming supervisor staff or designee.
  • Make recommendations on new hires, terminations, evaluations, and counseling of Front Desk staff.
  • Correct and coach Team Members who have violated company or departmental procedures.
  • Continually acting as a representative of Cliff Castle Casino Hotel and encouraging others through demonstration of appropriate behavior.
  • Keep open communication between other departments.
  • Periodically inventory supplies and equipment.
  • Plan work schedules to ensure maximum Guest service.
  • Facilitate the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with other hotel departments.
  • Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
  • Analyze service and general operations for the front desk on a daily basis, giving feedback and offering direction as needed.
  • Ensure a maximum level of service and satisfaction is achieved and maintained.
  • Tactfully handles stressful and difficult situations with Guests and other Team Members.
  • Ensure all support duties and responsibilities are carried out in an efficient and timely manner.
  • Must possess the ability to perform front desk duties as needed based on staffing levels.
  • Supervise the set-up, tear down and replenishment of the continental breakfast.
  • Attend all meetings and training as required.
  • Perform additional duties as assigned.

Mandatory Requirements

  • High School Diploma or G.E.D.Two (2) years of experience in the hospitality industry.
  • Two (2) years of supervisory experience
  • Must possess excellent communication skills and Guest service.
  • Ability to work in a fast paced atmosphere.
  • Ability to effectively communicate orally and in writing.
  • Must have professional appearance.
  • Must be able to operate a computer and property management system efficiently.
  • Must be physically able to stand and walk for long periods of time.Must be able to work all shifts including weekends, holidays, evenings, and special events.
  • Must possess mature judgment and the ability to apply common sense reasoning to a variety of situations.
  • Must have strong organizational and interpersonal skills.
  • Must attend State, Federal, Tribal, Casino and Department mandatory training and pass any applicable testing.
  • Able to obtain applicable department license.
  • Must have employment eligibility in the U.S.

***The Yavapai-Apache Nation owns Cliff Castle Casino. As a result of this ownership, preferential hiring will go in the following order: Yavapai-Apache Members, Yavapai-Apache Children, Yavapai-Apache Spouse, Other Native Americans enrolled in a federally recognized tribe and Veterans. *** Rev. 03.201 8


About This Employer

Cliff Castle Casino-Hotel

555 Middle Verde Road
Camp Verde, AZ 86322

(928) 567-7928

About Us


Conveniently located an hour north of Phoenix and just 20 minutes south of Sedona lies Cliff Castle Casino, voted Arizona’s Number 1 Casino a straight NINETEEN years in a row.*

We are located along I-17 in Camp Verde, in Arizona’s Wine Country, and within easy reach of Sedona, Prescott and Jerome. With all your favorite slot machines and live table games, you will feel right at home. That’s something you may not find at other casinos. But you will find it at Cliff Castle Casino.

We have many fun options for the entire family, including a 20-lane bowling center, arcade, gift shop, live entertainment, and a Kids Quest supervised child care center. We offer an array of dining choices, such as Mountain Springs Buffet, Johnny Rockets and Storytellers Gourmet Steakhouse. Our Hotel is the perfect hub for your weekend getaway or extended vacation. And development of a second hotel is underway. The new hotel will feature 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose event center, coffee shop, retail outlet and 300 space parking garage.

We are just a short drive from ancient Native American ruins, trout fishing, golf courses, wineries, and countless other popular activities and destinations. Let us show you why we are The Perfect Place to Play.



Looking for a job that’s exciting, fun, has great benefits and room for advancement? Well, you’ve come to the right place. Cliff Castle Casino Hotel is always looking for energetic people to help us keep our ranking as the best casino in Arizona.

Here you’ll find a variety of career options. In addition to employment opportunities in gaming, we also have positions available in finance, public safety, marketing, food & beverage, hotel and more.

Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.