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Front Desk Attendant

posted May 18, 2019

Residence Inn Holland
Holland, MI
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667945 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Residence Inn Holland

631 Southpointe Ridge Road
Holland, MI 49423

(616) 393-6900

78 Room Extended Stay

www.marriott.com

Our Hotel

Whether visiting our charming town on Lake Michigan's eastern shore for business or pleasure, you'll find unique accommodations at the Residence Inn Holland. Our extended-stay hotel in Holland, Michigan is an all-suites pet-friendly hotel perfect for relocations, fun family vacations or business trips. We're conveniently located off I-196 and just minutes from downtown Holland and various corporations and area attractions. Our spacious suites, 50% larger than traditional hotel rooms, feature separate living and sleeping areas, fully equipped kitchens, In suite DVRs, and free high-speed Internet. After a great rest on luxurious bedding, take a swim in our indoor pool or have an invigorating workout in our fitness center. Enjoy a free hot breakfast buffet daily and light fare at the RI Mix (Monday-Wednesday) while catching up with friends or meeting new ones.