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Housekeeping Manager

posted May 19, 2019

1 Hotel Brooklyn Bridge
Brooklyn, NY
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566587 l

About This Job

Job Description

ABOUT 1 HOTELS

As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. 1 Hotels launched in 2015 with the opening of exclusive properties in Miami’s South Beach and Manhattan’s Central Park. 1 Hotel Brooklyn Bridge, which opened in February 2017, is the first ground-up build, flagship property for 1 Hotels in Dumbo’s Brooklyn Bridge Park. All 1 Hotels properties are inspired by a simple idea: those that travel the world also care about it. 1 Hotels upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference. Additional information can be found at www.1hotels.com.

Some benefits of working with us - Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for nature such as:

• Sustainable, beautiful and inspiring work environment - You see and feel nature everywhere in the hotel - our hotel was built in Brooklyn Bridge Park

• Work life balance: Paid Time Off, Holidays

• Annual 8 hours paid to volunteer & hotel organized volunteer opportunities

• Pre-tax benefits to encourage commuting, and even free bicycle parking

• Wellness is important - competitive healthcare benefits & delicious, healthy meals - which are free

• Financial security - a great 401(k)/retirement savings plan

• Career advancement, in-house training, education assistance.

POSITION OVERVIEW

Provides leadership, direction and motivation to the team members in the Housekeeping Department, ensuring the successful execution of daily departmental operations and that property guestrooms, public space and employee areas are clean and well maintained.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.

• Obtain list of guestrooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.

• Support and supervise an effective inspection program for all guestrooms and public spaces. Inspect guestrooms on a daily basis.

• Communicate the impact of the department’s operations on the property’s operational and financial goals and objectives and achieve or exceed budgeted goals.

• Inventory stock to ensure adequate supplies and ensure all team members have proper supplies, equipment and uniforms.

• Communicate areas that need attention to staff and follow-up to ensure understanding.

• Supervise daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards and procedures.

• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings). Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

• Schedule team members to business demands and track team member time and attendance.

• Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Observe team member service behaviors and provide ongoing feedback.

• Ensure team member recognition is taking place on all shifts and participate in all team member recognition programs. Celebrate successes and publicly recognize the contributions of team members.

• Solicit team member feedback, utilize an “open door” policy and review employee engagement results to identify and address team member problems or concerns.

• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.

• Ensure proper controls are in place and polices are established and followed by all team members and are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard.

• Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve service performance.

• Respond to and handle guest problems and complaints.

• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.

• Establish and maintain open, collaborative internal and external relationships and ensure direct reports do the same. Assist team in developing lasting relationships with guests to secure repeat business.

• Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

• Recruit and select talented team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.

• Train department team members; plan, assign and direct work; reward and discipline team members; address complaints and resolve problems. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance. Empower team members to deliver the ultimate guest experience.

• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.

• Build and maintain an organizational culture that maximizes guest and employee engagement and attracts top talent.

REPORTING RELATIONSHIPS

Reports to the Director of Housekeeping. Has oversight for the team members in the Housekeeping Department.

QUALIFICATIONS & SKILLS

REQUIRED

• A high school degree or GED; 2 years of experience in a comparable position and/or an equivalent combination of education and experience.

• Detailed knowledge of Housekeeping operations; demonstrated strong leadership skills; and proven achievements in optimizing guest and team member engagement and financial performance.

• Experience successfully leading in a fast-paced environment and prioritizing demands.

• Strong interpersonal, team member relations and leadership abilities.

• Well versed in Housekeeping financial aspects

• Technically savvy and familiar with Housekeeping operating/budgeting systems and spreadsheets.

• Ability to identify and solve problems.

• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.

• Excellent verbal and written communication skills.

• Flexibility to meet the demands of a 24-hour operation.

PREFERRED:

• Prior experience in a quality luxury hotel or restaurant brand; specifically in Housekeeping.

• Fluency in a second language other than English.

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About This Employer

1 Hotel Brooklyn Bridge

60 Furman Street
Brooklyn, NY 11201

(347) 696-2500

194 Room Hotel

1hotels.com

Managed by

ABOUT 1 HOTELS

As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. 1 Hotels launched in 2015 with the opening of exclusive properties in Miami’s South Beach and Manhattan’s Central Park. 1 Hotel Brooklyn Bridge, which opened in February 2017, is the first ground-up build, flagship property for 1 Hotels in Dumbo’s Brooklyn Bridge Park. All 1 Hotels properties are inspired by a simple idea: those that travel the world also care about it. 1 Hotels upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference. Additional information can be found at www.1hotels.com.

Some benefits of working with us - Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for nature such as:

  • Sustainable, beautiful and inspiring work environment - You see and feel nature everywhere in the hotel - our hotel was built in Brooklyn Bridge Park
  • Work life balance: Paid Time Off, Holidays
  • Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Wellness is important - competitive healthcare benefits & delicious, healthy meals - which are free
  • Financial security - a great 401(k)/retirement savings plan
  • Career advancement, in-house training, education assistance.