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Front Desk Supervisor

posted May 10, 2019

Doubletree Resort by Hilton Paradise Valley - Scottsdale
Scottsdale, AZ
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The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety.
739547 l

About This Job

Job overview

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.  

The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety.  Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

What you will be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise the Front Desk staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.
  • Supervise and process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.  Accommodate special requests when possible.
  • Supervise and process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.  Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
  • Supervise and process pre-register, block reservations and, as appropriate, same day and future reservations. Cancel room reservations according to policies and procedures.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
  • Other duties and tasks as requested by management.

Requirements

  • High school education plus schooling in hospitality management, business or related experience. 
  • Two or more years of Hotel Front Desk experience.
  • Flexible schedule, requires open availability. 

Company offers excellent benefits including:

  •  Medical/Dental/Vision Insurance
  • Short & Long Term Disability
  • 401K Retirement Plan
  • Hotel Room Discount Program




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About This Employer

Doubletree Resort by Hilton Paradise Valley - Scottsdale

5401 North Scottsdale Road
Scottsdale, AZ 85250

(480) 947-5400

378 Room Resort

doubletree3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Located minutes from downtown Scottsdale, Arizona and 12 miles from Phoenix Sky Harbor International Airport, DoubleTree Resort by Hilton Paradise Valley – Scottsdale offers a warm welcome and comfortable stay in tranquil surroundings. Visitors love to relax on our beautifully landscaped property surrounded by lavish courtyards, cacti and palm trees.

Guests can enjoy a range of amenities at our resort without any resort fees. They can swim in one of our two outdoor pools, work out in the health club or enjoy a game of tennis or basketball. Our Scottsdale, AZ hotel offers a prime location in the heart of the city. Just steps from the hotel are great dining, nightlife and shopping options in Old Town. 

With a range of function rooms including intimate boardrooms and grand ballrooms, we are a great choice amongst Scottsdale, AZ hotels to host any meeting, corporate getaway, or wedding.