Description Be in proper uniform, with nametag. Have a working knowledge of both the front desk Property Management System and the Property Reservation System. Book guest reservations that are requested either by phone or from within the hotel. Upsell rooms whenever possible according to established procedures. Register guests in/out of the hotel in a prompt, courteous and timely manner. Recognize every guest at both the front desk, and in incoming and in house phone calls. Complete work logs and printing of reports. Promptly notifies guests of mail, faxes or delivered messages. Process mailings and brochure requests. Prepares for group check in and checkouts, responding to hotel service requests. Posting, logging, balancing and accounting for all postings including daily cashier deposit at the end of a shift. Process customer payments according to established policies and procedures. Provide PBX coverage, answering the phone efficiently in a timely and courteous manner. Resolve guest complaints and make appropriate management and co-workers aware of the action or situation. Keep work area neat and organized. Ensure all supplies are available including, photocopies. Notify supervisor of incident or conflicts that affect normal business operations or guest services. Performs any additional duties as designated by management. Must be aware and practice all emergency and safety procedures.
Must be able to speak, write, read and comprehend written and verbal English. Must be able to stand of feet for up to 8 hours. Be able to observe and listen to activity in the lobby and on security TV screens. Able to safely lift up to 20 pounds. With instruction, be able to handle all office equipment: fax, multiline switchboard, photo copier, computer, adding machine, key system and credit card processing terminal. Work flexible hours, including holidays and weekends. Must be able to interact with guests in a friendly and professional manner.