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Front Desk Representative

posted May 23, 2019

Baymont by Wyndham Virginia Beach Oceanfront
Virginia Beach, VA
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716662 l

About This Job

Description

  • Be in proper uniform, with nametag.
  • Have a working knowledge of both the front desk Property Management System and the Property Reservation System.
  • Book guest reservations that are requested either by phone or from within the hotel.
  • Upsell rooms whenever possible according to established procedures.
  • Register guests in/out of the hotel in a prompt, courteous and timely manner.
  • Recognize every guest at both the front desk, and in incoming and in house phone calls.
  • Complete work logs and printing of reports.
  • Promptly notifies guests of mail, faxes or delivered messages.
  • Process mailings and brochure requests.
  • Prepares for group check in and checkouts, responding to hotel service requests.
  • Posting, logging, balancing and accounting for all postings including daily cashier deposit at the end of a shift.
  • Process customer payments according to established policies and procedures.
  • Provide PBX coverage, answering the phone efficiently in a timely and courteous manner.
  • Resolve guest complaints and make appropriate management and co-workers aware of the action or situation.
  • Keep work area neat and organized. Ensure all supplies are available including, photocopies.
  • Notify supervisor of incident or conflicts that affect normal business operations or guest services.
  • Performs any additional duties as designated by management.
  • Must be aware and practice all emergency and safety procedures.

    Requirements

  • Must be able to speak, write, read and comprehend written and verbal English.
  • Must be able to stand of feet for up to 8 hours.
  • Be able to observe and listen to activity in the lobby and on security TV screens.
  • Able to safely lift up to 20 pounds.
  • With instruction, be able to handle all office equipment: fax, multiline switchboard, photo copier, computer, adding machine, key system and credit card processing terminal.
  • Work flexible hours, including holidays and weekends.
  • Must be able to interact with guests in a friendly and professional manner.
  • Apply

    About This Employer

    Baymont by Wyndham Virginia Beach Oceanfront

    1201 Atlantic Avenue
    Virginia Beach, VA 23451

    (757) 428-3981

    83 Room Hotel

    www.wyndhamhotels.com

    Managed by

    Explore Virginia Beach

    Virginia Beach oceanfront hotel on the boardwalk

    Lose yourself in breathtaking views off the balconies of our Baymont Inn & Suites Virginia Beach Oceanfront hotel, 19 miles from Norfolk International Airport (ORF). We are non-smoking, located right on the boardwalk, and every one of our rooms has a private balcony facing the Atlantic Ocean. We are a full-service hotel with a bar and grille on site.