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Operations Manager

posted May 23, 2019

Courtyard Killeen
Killeen, TX
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People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!
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About This Job

Job overview

As the Operations Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will oversee and supervise the communication and workflow between the guest services' department and back of the house operations to include housekeeping and maintenance. Previous guest services, housekeeping and maintenance experience preferably in a select service hotel is essential. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations.

The ideal candidate will: 

  • Have two or more years of Hotel Front Office, Housekeeping Supervisor/Management experience in leading a housekeeping team in a multi-unit facility requiring daily cleaning of 50 or more rooms and brand experience preferred.
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have strong computer skills and brand POS experience.
  • Schedules staff’s work schedules and duties according to productivity standards and forecasted occupancy; monitors staff’s adherence to schedules and duties. 
  • Conducts monthly department meetings to review new procedures and solicit input from all employees.
  • Recruits, hires, trains and provides career development for staff; conducts performance evaluations and provides feedback for employees.
  • Conducts training classes regarding safety, security, department procedures and service guidelines.
  • Actively participates in sales discussions, meetings and plans. Knows key account executives and business base.  Knows monthly production levels for each sales person on the staff.
  • Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Compensation: TBD

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About This Employer

Courtyard Killeen

1721 E. Central Texas Expressway (US 190)
Killeen, TX 76541

(254) 616-2000

148 Room Hotel

www.marriott.com

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.