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Front Desk Agent - Full Time

posted May 23, 2019

Residence Inn Austin Round Rock
Round Rock, TX
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689256 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Residence Inn Austin Round Rock

2505 S I H-35
Round Rock, TX 78664

(512) 733-2400

96 Room Extended Stay

www.marriott.com

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Our Hotel

Residence Inn Austin Round Rock hotel stands out among extended-stay Round Rock hotels for excellent service and brand new amenities. Each of our pet-friendly, apartment-style suites offers 50% more space than an average hotel room and includes a full kitchen, flat-screen TV and separate living and sleeping areas. Guests can enjoy our free hot breakfast buffet with healthy options, the 24-hr Market located in the lobby and ask us about our free grocery shopping service to help stock their in-suite fridge. With over 700 sq. ft. of event space and proximity to Dell and Hospira, business travel is easy at our Round Rock hotel. Families will have a great time too in our outdoor pool, playing a game of basketball on SportCourt or grilling out on our BBQ patio. Whether on a long business trip or taking a family getaway, Residence Inn Austin Round Rock hotel is the perfect choice for a home away from home.