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Front Desk Agent (PM)

posted September 20, 2019

Hilton College Station & Conference Center
College Station, TX
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About This Job




JOB DESCRIPTION – FRONT DESK AGENT

REQUIRED TRAINING/ EDUCATION/EXPERIENCE:

High School Diploma or equivalent.  Prior guest service experience desirable. Neat, clean person with strong desire to serve people.

MINIMUM QUALIFICATIONS:

  • Good communication and interpersonal skills.
  • Must have command of the English language
  • Must be able to work AM & PM shifts, flexible days and hours, including weekends and holidays.
  • Must be proficient and experienced with Microsoft Office (Word, Excel, Outlook) software programs and preferably hospitality software.
  • Must be able to work with minimal supervision.
  • Able to stand for 8 hours.
  • Able to lift 35 pounds
  • Able to perform tasks several tasks simultaneously.
  • Good hearing and vision with or without corrective lenses.

RESPONSIBILITIES/DUTIES:

  1. Possesses knowledge of all hotel services.
  2. Greets guests courteously and registers guests into the hotel.
  3. Possesses knowledge of reservation and billing systems.
  4. Maintains and controls room inventory and availability.
  5. Possesses knowledge of the hotel's credit policies.
  6. Possesses knowledge of hotel products, rates, and special programs.
  7. Distributes guests' mail and packages.
  8. Possesses knowledge of, and uses, emergency procedures.
  9. Maintains safety deposit boxes.
  10. Conducts inventory of and restocks supplies.
  11. Completes "bucket checks" each shift.
  12. Completes checkout procedures for guests.
  13. Balances all departments’ accounts, and completes all required back-up documents.
  14. Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
  15. Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
  16. Runs a detailed shift audit by employee, and balances daily work to computers.
  17. Maintains neatness of front desk work area.
  18.  Performs all other related duties as assigned.

Additional Responsibilities:

APPEARANCE AND GROOMING:  All staff members are required to follow the guidelines set forth by the associate handbook.

LANGUAGE SKILLS:  Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.

MATHEMATICAL SKILLS:  ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.

REASONING ABILITY:  ability to apply common sense understanding to carry out instructions furnished written, oral, or diagram form, ability to deal with problems involving several concrete variables in standardized situations and ability to address customer personalities in various business situations.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of the job.  While performing the duties of this job, the staff member is regularly required to: use hands and fingers, to handle and feel objects, tools controls and type; talk with and hear guests.  The staff member is required to stand and walk.  The staff member must occasionally lift and/or move up to 35 pounds.  The specific vision abilities required are close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job.  The noise level in the work environment is usually moderate.  The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time at their desk.

Knockout Questions

Are you at least 18 years of age? (must answer yes)

Are you a US citizen, or currently authorized to work in the United States? (must answer yes)

Pre-Interview Questions

Please list any days, including duration of time, you are unable to work.

Compensation: $10.00

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About This Employer

Hilton College Station & Conference Center

801 University Drive East
College Station, TX 77840-2116

(979) 693-7500

303 Room Hotel

www3.hilton.com

Business and leisure hotel in College Station, TX

Whether you’re here for a meeting, enjoying a relaxing vacation, or visiting a student at the nearby Texas A&M University, you’ll find everything you need at Hilton College Station & Conference Center. Enjoy easy access to Brazos Valley and Bryan, TX. We also offer a convenient free shuttle service to shopping, recreation and attractions, including nearby golf courses, the Northgate entertainment district, Messina Hof Winery and Post Oak Mall.

Our location

We are set at the intersection of University Drive and Tarrow Boulevard in College Station, close to Texas A&M University. Take advantage of our free local shuttle service to anywhere in the city, including the Northgate entertainment district and the George Bush Presidential Library.