posted April 24, 2019Wingate by Wyndham Appleton
Appleton, Wisconsin Wingate by Wyndham, managed by National Hospitality Services, is the place to stay for business, pleasure and when traveling as a group. Conveniently located three miles away from the airport with a variety of restaurants and attractions nearby. We are a smoke free hotel featuring in-room microwave and refrigerator, heated pool, whirlpool and game room as well as beautiful outdoor sitting areas.
The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.
Duties and Responsibilities
Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
Block all incoming reservations based on guest request and availability.
Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established.
Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
Maintain positive guest relations at all times.
Address and resolve guest complaints and ensure guest satisfaction.
Document all guest requests, concerns and communication information to responsible personnel for proper handling.
Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed.
Maintain confidentiality and security of proprietary company information, correspondence reports and files.
Handle all incoming and outgoing reservation requests.
Care for lost and found items as directed by the General Manager.
Perform other duties as assigned by management.
Required Skills and Experience
Highly energetic, go-getter, motivated individual
Willing to take initiative and work with little direction.
Previous hospitality industry experience preferred but not required
Excellent interpersonal and communication skills with strong customer/client focus essential
Strong problem-solving skills
Ability to work in a fast-paced, high pressure environment
Ability to shift and manage multiple priorities
Results driven focus and ability to work through to completion in a timely manner
Adaptable to change
Guests can enjoy our heated indoor pool, hot tub, fitness center and game room. They can take advantage of our meeting space, a business center and free WiFi. We offer extras like dry cleaning services and a free deluxe continental breakfast. Each of our rooms has a microwave, refrigerator and flat-screen TV.
With 650 square feet of event space, our hotel features 2 meeting rooms, which can be arranged to accommodate 75 conference guests or 48 banquet guests. We also arrange great rates for groups — large or small.