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Front Desk Agent

posted April 24, 2019

Courtyard Salisbury
Salisbury, MD
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668313 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Courtyard Salisbury

128 Troopers Way
Salisbury, MD 21804

(410) 742-4405

106 Room Hotel

www.marriott.com

Our Hotel

Our Salisbury Maryland hotel is located 5 miles north of the Salisbury/Wicomico Regional Airport. This Salisbury area hotel is convenient to the Delmarva Shorebirds Stadium, Salisbury University and Peninsula Regional Medical Center. In addition, the Courtyard Salisbury hotel is centrally located among Salisbury's major businesses. Looking to go to Ocean City, MD without breaking your budget? Our Salisbury hotel is only 25 easy miles to the beach. Relax in our spacious guestrooms that feature high speed internet, luxurious bedding and fluffier pillows. Work out in our exercise room or unwind in our indoor pool with a whirlpool. Our Courtyard Cafe will satisfy you with a hearty breakfast in the morning. The Salisbury Courtyard hotel features meeting and function space that can accommodate up to 50 people. Our friendly staff awaits your arrival to the Courtyard by Marriott Salisbury.