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Guest Services Agent Part-Time

posted October 20, 2019

French Lick Resort
French Lick, IN
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The Guest Services Agent embodies the French Lick Resort mission statement: Exceeding Guest Expectations, and is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.
7737 l

About This Job

Why you will enjoy this job

The Midwest's Premier Resort Destination

French Lick Resort, named America’s Best Historic Resort by Historic Hotels of America, features two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. The French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. An easy drive from Indianapolis and Louisville, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids.

The Ideal Candidate for this Position

The ideal candidate will have exceptional communication skills and enjoy interacting with guests and fellow employees. Someone with a very positive, outgoing, and friendly personality.

Responsibilities for this Position

  • Checks guests in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
  • Completes all guest transactions thoroughly.
  • Promotes and sells special hotel programs.
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information.
  • Must be knowledgeable of all emergency procedures and Resort policies.
  • Maintains house bank.
  • Communicates all pertinent information to the Front Office Managers and Supervisors.
  • Follows set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Solicits guest feedback via guest comment cards.
  • Cross trains in PBX, concierge, and bell podium coverage.
  • Performs other duties as reasonably requested by management.

Requirements

  • Must be a citizen of this country or possess a valid work permit.
  • High school graduate or equivalent.
  • Two years experience in a service industry, preferably in the hospitality industry.
  • Must have knowledge of basic computers.
  • Pleasant telephone demeanor.
  • Must be able to work nights, weekends and holidays as required.
  • Employment is contingent upon a favorable outcome of a background investigation and drug screening.
  • Must possess excellent communication skills.
  • Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
  • Must have the ability to deal effectively and interact well with the customers and employees.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Technical Requirements:
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.
  • We provide a substance free environment. Substance testing is mandatory.
  • At least 21 years of age.
  • Meet/exceed customer expectations.
  • Computer experience required.
  • Must meet or exceed the team expectations.
  • An energetic personality.
Educational Requirements:
  • High School degree or equivalent.

Benefits

  • Meals
  • Matching 401-k
  • We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.
  • EOE/AA

Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Compensation: 11.00

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About This Employer

French Lick Resort

8670 W State Rd 56
French Lick, IN 47432-9389

(812) 936-9300

689 Room Resort

Frenchlick.com

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About Us

By the mid-1990s, French Lick Spring Hotel, although still in operation, was a mere shell of its former glory and the abandoned West Baden Springs Hotel was literally crumbling to the ground.  As with any great comeback story it all started with people who refused to give up – local volunteers and the folks at Indiana Landmarks. Seeing West Baden Springs Hotel in complete ruin devastated the group whose mission it is to save such cherished properties. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $500 million dollars to not only save the West Baden Springs Hotel but also the French Lick Springs Hotel. The Cook family wanted their preservation work to result in living, breathing historic places that would be around for centuries to come. Visit French Lick Resort to fully experience this “save of the century.”

Why a career with French Lick Resort

Whether you’re just beginning your career journey or looking for a new professional challenge, French Lick Resort has a career path for you! Our resort includes two AAA Four-Diamond historic hotels, two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues and retail shops. With so many amenities we have a variety of Full-time, Variable (Part-time) and Seasonal opportunities for you to join our team.

Guests know us for our Friendly Staff who create Memorable Experiences.  If you are interested in exploring career opportunities with us and want to join our team to accomplish our mission to “Exceed Guest Expectations,” then click here for current career opportunities.

French Lick Springs Hotel

The tradition lives on

Established in 1845, with the original east wing built in 1901, French Lick Springs Hotel seamlessly blends its fascinating history and modern amenities and services. With family-friendly activities and facilities, it is an ideal destination for special occasion celebrations. Whether it’s golf, spa, horseback riding, swimming, tennis or shopping, this classic American hotel has something everyone can enjoy.

West Baden Springs Hotel

Create a remarkable luxury experience

For a one-of-a-kind experience, look no further than West Baden Springs Hotel. Once called the “Eighth Wonder of the World”, the focal point of this historic hotel is the Atrium that spans 200 feet. The European-influenced architecture sets an elegant ambiance for romantic getaways or weddings. With incomparable meeting spaces for corporate retreats, atmosphere entertainment, special events and more, there are endless possibilities for a truly extraordinary stay.