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Front Desk Agent

posted June 25, 2019

Courtyard Fairfield Napa Valley Area
Fairfield, CA
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753410 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Courtyard Fairfield Napa Valley Area

1350 Holiday Lane
Fairfield, CA 94534

(707) 422-4111

137 Room Hotel

www.marriott.com

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Our Hotel

Situated just off of Interstate 80 between San Francisco and Sacramento, our modern hotel provides easy access to many popular attractions such as Jelly Belly Factory, Suisun City and Budweiser's Fairfield Brewery. Business travelers can wrap up some work tasks using your room's free high-speed Wi-Fi and ergonomic workstation before an eventful day of exploring the area or conducting business. If guests are looking to simply relax, they can kick back on our plush bedding while browsing the premium cable and movie options on our flat-panel TVs. During downtime we offer an on-site restaurant, The Bistro, when guests get hungry, or stop by in the evening for a signature cocktail. Those looking to stay active during their stay near Napa Valley can do so by using our fitness center's cardio equipment and free weights. Regardless of if it's work or play that brings travelers to North California, we'll help make every stay a success at Courtyard Fairfield Napa Valley Area.