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Hotel Night Auditor

posted May 31, 2019

Holiday Inn Express & Suites Pittsburgh-South Side
Pittsburgh, PA
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People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!
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About This Job

Job overview

As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or accounting experience.
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Have strong computer skills and brand POS experience.
  • May fulfill Manager on Duty shifts.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
  • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Holiday Inn Express & Suites Pittsburgh-South Side

20 South Tenth Street
Pittsburgh, PA 15203

(412) 488-1130

125 Room Hotel

www.ihg.com

Our Hotel

The Holiday Inn Express® Pittsburgh - South Side Hotel is nestled in Pittsburgh's beautiful South Side historic district, which is home to fabulous dining, great shopping and fantastic live entertainment. Our excellent location also places visitors near several of the city's major businesses.

As one of the leading hotels in Pittsburgh, PA, our modern facilities boast two top-of-the-line meeting rooms. Business travelers also appreciate the convenience of our on-site Business Center, along with our great location, which is near businesses like U. S. Steel, Finmeccanica SpA, PPG Place, the FBI, DynaVox Mayer-Johnson and General Dynamics. Duquesne University also calls Pittsburgh home.

Guests enjoy the variety of attractions surrounding our hotel. Spend the morning shopping on Carson Street or at Station Square. In the afternoon, catch a great game at Heinz Field or PNC Park, home of the Steelers and Pirates, respectively. Rivers Casino is just minutes away and promises a great night of gaming and dining. Families enjoy traveling on the Duquesne Incline, which boasts unparalleled views of the city.

We are proud to provide free high-speed, wireless Internet access throughout our hotel's accommodations. While in Pittsburgh, PA, guests can also use our complimentary shuttle to travel around the area. And be sure to visit our indoor pool or on-site Fitness Center.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.