B&GC Host(ess) at Halcyon, a Hotel in Cherry Creek
HOST / HOSTESS CORE RESPONSIBILITIES
-Set up the host/hostess stand, review the reservation book and make recommendations as to the set-up of the room.
-Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
-Inspect every menu and list to ensure their condition, appearance and the proper inserts.
-Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
-Ensure each employee is completing side work duties.
-Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
-Maintain a station chart and cover count for the restaurant.
-Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.
-Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
-Handle guests without reservations or those waiting for others to join them.
-Handle lost and found items.
-Seat reservations promptly at a table pre-set for the number in the party.
-Hold chairs for guests as often as possible when seating them.
-Address guests by name whenever possible.
-Address guest dissatisfaction immediately and inform the manager of the action taken.
-Answer telephones according to Halcyon standards and take reservations or provide information regarding the restaurant or any other hotel service.
-Anticipate the needs of guests while scanning the room constantly.
-Perform other tasks or projects as assigned by hotel management and staff.
Please apply to our Host / Hostess position if you feel like you meet the qualifications and can perform these duties.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
From our Kitchen Counter, where you’ll check in and probably want to stay awhile, to the truly unique Destination Amenities and Rooftop Pool Deck—Halcyon is unhooked from the ordinary in all the best ways.
Halcyon is the ultimate non-hotel situated in the heart of Denver’s Cherry Creek North neighborhood. Our 154 rooms blur the lines between hotel and gracious home with considered comfort, attention to detail, and an impressive collection of art.
Access to our fitness center
Healthcare-Medical, dental, Vistion
Paid time off