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Catering Sales Manager

posted April 29, 2019

Dallas Marriott Suites Medical/Market Center
Dallas, TX
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773079 l

About This Job

Purpose of the Position:

Responsible for generating and booking a high volume of business functions of all types.  Solicit sales through assigned accounts, potential new accounts and participation in community organizations, which represent opportunities for new business.  Maintain the highest quality of meeting and banquet service.

Essential Job Functions:

  • Know all emergency procedures (fire, severe weather, bomb threats, guest accident/illness, etc).
  • Contact individuals and groups either personally, by telephone or by mail to promote, book and/or finalize details of future functions.
  • Responsible for obtaining all necessary information concerning company policy and procedures with regard to extension of credit, modes of payment and contracts.
  • Responsible for obtaining guarantees and distributing guarantee sheets.
  • Supervise completion of necessary paperwork to insure proper inter-hotel communications concerning meeting and banquet functions.
  • Obtain pertinent information and offer banquet arrangements (menu, cakes, flowers, setups, music, decorations, entertainment and service) which fulfill the requirements of the occasion.
  • Refer demands for major price deviations for important banquets to the Director of Food and Beverage in compliance with hotel policy.
  • Make sure that the customer understands all charges before the function and that they have received a written statement regarding those charges (catering contract).
  • Obtain the greatest profit possible while staying within the customer’s budget and delivering full value and service.
  • Responsible for maintaining a sales quota, as assigned by Director of Sales, which combines personal calls, site inspections and telephone solicitations.
  • Maintain and tally weekly and monthly sales reports.
  • Be present at functions as requested by client or Director of Sales and act as liaison between customer and banquet staff.
  • Perform MOD responsibilities as directed by property policy.
  • Obtain referrals for other banquet business.

Essential Job Functions:

  • Follow up on banquets being held at competitive hotels and secure business for your property.
  • Assure that all bookings are in the catering book correctly and that the catering book agrees with contracts and is always up to date.
  • Maintain a weekly activity file.
  • Follow and maintain the catering filing and tracing procedures.
  • Maintain a working relationship with all department heads.
  • Work closely with the Banquet Manager and the Executive Chef to ensure a well coordinated meeting and banquet operation.
  • Work closely with the Director of Food and Beverage to develop and maintain appealing and competitively priced menus for all banquet food and beverage functions.
  • Consult with appropriate department heads in the event of a justifiable complaint from a client.
  • Follow up to thank the customer for the banquet business, learn of the customer’s satisfaction or complaint so that we can improve our future performance, attempt to re-book for the future and keep up-to-date written files.
  • Display a professional attitude at all times while conducting business in the office or in the field in keeping with the organization and hotel standards.
  • Perform any additional duties as needed by the Sales Department or the Director of Sales.

Marginal Functions:

  • Assist kitchen in plating up banquet, if needed.
  • Assist banquet staff with set up, if needed.

Job Knowledge, Skills and other Responsibilities:

  • Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required; be able to read printed material.
  • Have previous catering and sales experience.
  • Sit or stand for varying lengths of time, sometimes for prolonged periods.
  • Possess accurate arithmetic skills to price and extend quotes to customer.
  • Twist, bend, reach and stoop to lift approximately 20 pounds.
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About This Employer

Dallas Marriott Suites Medical/Market Center

2493 North Stemmons Freeway
Dallas, TX 75207

(214) 905-0050

265 Room All Suite

www.marriott.com

Managed by

All-Suite hotel near Dallas Market Center

Welcome to the Dallas Marriott Suites Medical/Market Center, home to 265 conveniently located and well-appointed Dallas suites. Unlike other Dallas Market Center hotels, our Marriott offers complimentary shuttle service to and from Dallas Love Field Airport, the Design District, Uptown, Victory Park, Oak Lawn and the Dallas Convention Center, all located within a 5-mile radius of our hotel. Our hotel is less than half a mile from the Dallas Medical District, which features many top hospitals including Children's Medical, Scottish Rite, UT Southwestern and Baylor Medical Center. Enjoy delicious dining at Allie's American Grille and your favorite cocktails at Verandah Lounge, both located on-site. During downtime, relax in the sparkling outdoor pool and whirlpool, or enjoy a brisk workout in our modern fitness center. Each of our refined suites includes separate living and sleeping areas, high-speed Internet, refrigerators and 42-inch TVs.