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Front Desk Agent

posted September 14, 2019

Homewood Suites by Hilton Fairfield-Napa Valley Area
Fairfield, CA
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667045 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Homewood Suites by Hilton Fairfield-Napa Valley Area

4755 Business Center Drive
Fairfield, CA 94534

(707) 863-0300

85 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Make yourself at home at the Homewood Suites by Hilton® Fairfield – Napa Valley Area hotel, 50 miles from Sacramento International Airport. Enjoy spacious and comfortable residential-style extended stay hotel accommodation with homelike amenities. This popular hotel in Fairfield, CA is conveniently located next door to Copart, the Green Valley Corporate Center and West America Bank Corp. County and local government offices, Westfield Shopping Mall and many excellent dining venues are close by. The Napa Valley Area and Six Flags Discovery Park are just minutes away.

Whether your visit is for a weekend break or extended stay, our hotel near Napa Valley is perfect for leisure and business travelers. Our modern studio, one and two-bedroom suites feature separate living and sleeping areas and enough space to work, study and entertain. Fully equipped kitchens allow you to enjoy home cooking on the road.

Stay connected with complimentary WiFi access. Relax in front of the flat-screen TV with premium cable channels and pay-per-view movies. Start the day with our complimentary full hot breakfast buffet. Unwind with our complimentary evening social Monday through Thursday. Stay on top of business in our business center with complimentary printing service. Work out in the fitness room and sports court, swim laps in the indoor heated swimming pool or unwind in the spa.