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Front Desk Agent / Guest Host

posted September 29, 2019

Eldorado Hotel & Spa
Santa Fe, NM
508556 l

About This Job

Heritage Hotels & Resorts 

Heritage Hotels & Resorts, Inc. offers guests an authentic Southwestern experience in New Mexico’s best tourist destinations. Each of our hotels and resorts in New Mexico celebrates the rich, multi-cultural heritage of the Southwestern United States, drawing from our unique blend of Native American, Mexican, Spanish and American Western cultural and historical influences. Through our architecture, interior design, original artwork, landscaping, entertainment, and cuisine, Heritage Hotels & Resorts provides guests with an authentic, cultural experience. 

Our elite Front of House teams are meant to ensure all guests have an unforgettable stay, extraordinary experience and leave our properties as advocates for the Heritage brand. First impressions set the tone for an entire guest stay.

 Santa Fe

Our One of a Kind Santa Fe Properties Include: Eldorado Hotel & Spa, The Inn & Spa at Loretto, Hotel St. Francis, Hotel Chimayo & The Lodge at Santa Fe

 Guest Host

The purpose of this position is to establish a remarkable first impression with all guests. In this position, you will be the main point of contact for guests throughout their stay. The Guest Host reports directly to the Front Office Manager. Essential hospitality & customer service standards must be used at all times: eye contact, smile, speak first, and engage in polite conversation (if time permits). 


-Welcome & check in guests in our one of a kind lobby

  • Articulate the story, inspiration and purpose of the property to our guests

-Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.

-Manage all aspects of our reservations system

-Upsell room types, dinner reservations & spa appointments

-Acknowledge special occasions with guests; weddings, birthdays, anniversary, etc. Providing room upgrades and amenities when applicable

-Answer the phone, make reservations, take and distribute messages or mail and redirect calls

-Respond to guest challenges and find the appropriate resolution in a professional and timely manner 


-Excellent communication skills

-Passionate about people

-Outgoing, Confident, Creative and Polished

-Enduring Work Ethic & eager to learn

-Personable and well spoken

-Thrives in a team environment

-Ability to multitask in a high paced environment while maintaining organization and poise

-Aptitude in resolving issues with a customer-focused orientation

-Ability to handle money accurately and operate a point of sale system when needed

- Ability to lift up to 25 lbs. while using proper lifting techniques and equipment

- The responsibilities outlined are some, but not limited to the items listed. Additional responsibilities will be required.

- EOE/Drug-Free Workplace

Compensation: 13.45


About This Employer

Eldorado Hotel & Spa

309 W. San Francisco Street
Santa Fe, NM 87501

(505) 988-4455

219 Room Hotel

Luxury Hotel in the Heart of Santa Fe

Eldorado Hotel & Spa in Santa Fe is one of the premier Santa Fe hotels, where award-winning luxury and unexpected delights set the stage for an enchanting visit. Our grand hotel is conveniently located near the Historic Santa Fe Plaza, offering the perfect embodiment of the spirit of the city. We welcome guests to come experience our luxurious Santa Fe accommodations and amenities including on-site restaurant and bars, roof-top pool, more than 22,000 square feet of indoor and outdoor event space.

Santa Fe's Premier Hotel & Spa

For 30 years Eldorado Hotel & Spa has provided exceptional Santa Fe lodging. Our AAA Four-Diamond-rated Santa Fe hotel in downtown Santa Fe offers spa services unparalleled to other luxury Santa Fe hotels. We are also a proud member of Preferred Hotels & Resorts, offering iPrefer consumer loyalty points at a global collection of independent hotels.

Meetings & Events

With more than 22,000 square feet of event space including outdoor space surrounded by views of downtown Santa Fe and the Sangre de Cristo Mountains, Eldorado Hotel & Spa offers a wide range of locations for social and business events. The hotel's professional events staff will help plan your event to perfection.

Santa Fe's most beautiful weddings happen at Eldorado Hotel & Spa. Couples have the opportunity to select their desired location from an array of stunning ballrooms, intimate spaces, a romantic patio, and an elegant non-denominational chapel--La Capilla de Oro! To make our brides' day even more special, we suggest a special day with spa treatments designed just for the bride at our hotel's Nidah Spa.