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Guest Service Representative

posted October 9, 2019

SpringHill Suites Cincinnati Northeast/Mason
Cincinnati, OH
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715907 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

SpringHill Suites Cincinnati Northeast/Mason

9365 Waterstone Boulevard
Cincinnati, OH 45249

(513) 683-7797

101 Room All Suite

www.marriott.com

Our Hotel

One of the most convenient Cincinnati hotels. Visitors can step into our fresh, stylish lobby and grab a snack at our 24/7 Market. They can unwind in their room with separate areas for sleeping, working, and relaxing. 

One of the few Cincinnati hotels located off I-71 and I-275; we are just minutes from Kings Island, Procter & Gamble, Luxottica, and other downtown attractions. Our Cincinnati Northeast hotel invites travelers to refresh and renew in our updated space providing the ultimate experience in guest service and convenience.