Search 17,864 current hospitality jobs

Guest Service Agent Part-Time

posted October 2, 2019

Hampton Inn & Suites Austin South/Buda
Buda, TX
Apply
731246 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

About This Employer

Hampton Inn & Suites Austin South/Buda

1201 Cabela's Drive
Buda, TX 78610

(512) 295-4900

74 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to the Hampton Inn & Suites Buda hotel, conveniently located off I-35, 15 minutes from the University of Texas-Austin and Austin-Bergstrom International Airport. Our hotel in Buda offers small town hospitality just minutes from Austin, Texas. Our Buda hotel is within walking distance to Cabela’s. Travelers can take a short drive to Austin and admire the State Capitol or visit the Lyndon Baines Johnson Library and Museum. The University of Texas-Austin campus, Longhorn football, Sixth Street’s vibrant nightlife and Schlitterbahn Water Park are a short drive from our hotel. 

We invite visitors to unwind in one of our 74 guest rooms and suites and enjoy a great night’s sleep in a clean and fresh Hampton bed®. Guests can choose a spacious suite and enjoy a large living area with soft seating, a wet bar, microwave, mini-refrigerator, and a pull-out sofa bed. Some inviting suites also include a soothing whirlpool bathtub. In the morning we offer Hampton’s free hot breakfast. Guests can enjoy an early morning swim in the pool or re-energize after a long day with a workout in the fitness center.