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Weekend Night Audit / Front Desk Agent

posted May 6, 2019

Aloft Houston Downtown
Houston, TX
The ALoft Houston Downtown is currently looking for new talent!
497702 l

About This Job


Known for its savvy, sassy, space the new Aloft Houston Downtown is looking for an experienced Part Time Night Auditor



  • Ensures 24/7 grab and go and retail store areas remain stocked
  • Responsible for answering internal and external calls ensuring to document and respond to any requests or concerns accordingly
  • Ability to effectively communicate over radio/telephone transmission
  • Greet and assist arriving, in-house and departing guest in accordance with brand standards.
  • Listen to and understand requests, respond with appropriate action and provide accurate information
  • Capture a method of payment for all guest transactions ensuring validity of payment used. Responsible for cash handling and proper cash drops after each shift
  • Receive and transmit mail, fax, phone and written messages for guest
  • Communicate with incoming shift associates by logging pertinent information in the pass on log and tracking software
  • Handle overbooked or walked in guests
  • Accept and record wake up calls
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
  • Remain calm and alert during emergency situations. Have a thorough knowledge of emergency procedures
  • Be knowledgeable about brand standards and programs and utilize them
  • Keep housekeeping and other departments informed of any special requests, late check-out and special need areas in the hotel
  • Answer inquiries pertaining to the hotel or local area
  • Develop a thorough knowledge of property management system, credit card processing machine, F&B systems
  • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
  • Maintain cleanliness and organization of the front desk and public lobby space
  • Other duties as assigned


  • Customer service experience
  • Must be able to work on more than one task at a time and be able to communicate both verbally and in writing
  • Be able to work various shifts as needed
  • Basic computer skills
  • Requires the ability to read, write and speak the English language. Bilingual Spanish is a plus


  • Understand and operate computers
  • Must have hand and finger dexterity to operate computer, calculator and telephone keyboards
  • Must be able to understand and follow verbal and written instructions
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Must be organized and able to maintain a clean working environment
  • Must be able to stand, bend and kneel. Be able to move luggage or packages weighing up to 40lbs. 
  • Wear proper uniform at all times in accordance with the standards of appearance

About This Employer

Aloft Houston Downtown

820 Fannin Street
Houston, TX 77002

(713) 225-0200

168 Room Hotel

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arrive & explore: what’s nearby

Celebrate your style at Aloft Houston Downtown, a hip new hotel that’s surrounded by multinational corporations, sports venues, and world-class museums and theaters. We offer easy-breezy access to much of the Inner Loop via nearby METRORail stations.

stay & play: public spaces

Meet & mingle with friends at our w xyz(SM) bar, grab a sweet, savory, or healthy snack from re:fuel by Aloft(SM), our 24/7 pantry, or play in our re:mix(SM) lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet Access!

rest & refresh: Aloft rooms

Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss® Spa, and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.