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Outlet Manager

posted June 18, 2019

DoubleTree by Hilton Hotel Atlanta - Roswell
Roswell, GA
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Great opportunity awaits you here at the Doubletree Roswell. Outlet Manager position!
762838 l

About This Job

Outlet Manager will plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. 

The Outlet Manager is responsible for 

  • Direct the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods. Direct the day to day operations of the bar operations.
  • Manage the Human Resources in the various outlets in order to attract, retain and motivate the associates; interview, hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
  • Implement company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
  • Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
  • Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.
  • Monitor and control the maintenance and sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
  • The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

What you will be doing

  • Supervise the outlet staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, food and beverage handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment.
  • Perform and supervise the staff’s compliance with consistent safe and sanitary food and beverage handling and serving. Monitor and control maintenance/sanitation of the restaurant/bar and equipment. Supervise adherence to all safety protocols.
  • Perform and supervise preparation of guest checks and collection of payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
  • Order supplies and maintain accurate inventory as assigned.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Train restaurant employees to maximize productivity and minimize waste.
  • On time and at work when scheduled, and in proper uniform if applicable.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other duties / tasks as requested by management.

Skills and Abilities:

  • Hotel experience preferred.
  • Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines. Supervision, management and communication skills are required.
  • Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions which are generally guided by established policy and procedures.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
  • Able to set priorities, plan, organize, and delegate.
  • Written communication skills to be concise, well organized, complete, and clear.
  • Ability to work effectively under time constraints and deadlines.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
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About This Employer

DoubleTree by Hilton Hotel Atlanta - Roswell

1075 Holcomb Bridge Road
Roswell, GA 30076

(770) 992-9600

174 Room Hotel

doubletree3.hilton.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Situated on a hill and offering views of the surrounding neighborhood, the DoubleTree by Hilton Hotel Atlanta - Roswell is 15 miles north of downtown Atlanta in historic Roswell, GA. Minutes from corporate office parks, our hotel is close to companies such as BMW Training Center, Kimberly Clark, Colonial Pipeline, Microsoft and Verint Systems. Located off GA 400, our Roswell hotel offers easy access to Atlanta attractions. 

Guests can retreat to a spacious guest room or suite featuring a separate seating area with a sofa bed, large desk, complimentary high-speed internet access, a 37-inch HDTV with premium cable, a refrigerator and microwave. They can also choose a two-room suite with two full baths and French doors between the living area and bedroom, unique among hotels in Roswell, GA.

We invite our guests to favor classic American cuisine in our Dogwood Café, or unwind with a cocktail in our Dogwood Lounge. Planners should consider our hotel in Roswell, GA to host their business meeting or special event. Our flexible event spaces accommodate up to 400 guests.

Benefits

Our organization offers a competitive salary and bonus structure, rewarding work environment, and opportunities for personal growth and development.

  • Paid Vacation
  • Personal/Sick Days
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Free Parking
  • 401-k
  • Company Hotel Travel Discounts