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Front Desk Agent - Full TIme

posted September 6, 2019

Holiday Inn Grand Rapids - Airport
Grand Rapids, MI
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788785 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Holiday Inn Grand Rapids - Airport

3063 Lake Eastbrook
Grand Rapids, MI

(616) 285-7600

148 Room Hotel

www.ihg.com

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Our Hotel

The beautifully renovated Holiday Inn® Grand Rapids - Airport is perfectly poised to make any stay in our lovely city a memorable one. We have recently finished a complete renovation of our hotel including sleeping rooms, meeting space, pool area and Grille 29 our attached restaurant and bar. Always accommodating, we offer a relaxing atmosphere, convenient location and superior service, whether travelers are visiting for business or pleasure. They can cheer on a grand slam at a West Michigan Whitecaps' baseball game in the Fifth Third Ballpark, shop for the latest fashion trends at Woodland Mall, stroll along Lake Michigan's shore and visit charming, lakeside towns. 

Guests can stay connected during your trip with convenient business features like free Wi-Fi access, a free airport shuttle and 2,400 square feet of meeting space that can accommodate up to 140 people. Our west Michigan hotel's guests love having the chance to savor breakfast and dinner at our on-site restaurant and lounge, Grille 29. 

For a quality name visitors can trust our Grand Rapids, MI hotel is the top choice.