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Front Desk Agent (PT)

posted October 19, 2019

Holiday Inn Louisville Airport - Fair/Expo
Louisville, KY
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645718 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Holiday Inn Louisville Airport - Fair/Expo

447 Farmington Avenue
Louisville, KY 40209

(502) 637-4500

106 Room Hotel

www.ihg.com

Our Hotel

Government rate includes breakfast! New shuttle hours! Welcome to the Holiday Inn Airport Fair Expo! Located blocks from Churchill Downs we are the premier property for all things Kentucky Derby, Oaks and a local favorite Thurby! Walking distance to Churchill Downs, Papa Johns Cardinal Stadium and Kentucky Kingdom. Conveniently located 1.3 miles from Louisville International Airport with easy access to interstates 65 and 264; we are the go to property for University of Louisville and business travelers looking for a break from the construction and parking prices downtown!