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Guest Services Agent

posted September 6, 2019

TownePlace Suites Bentonville Rogers
Bentonville, AR
The TownePlace Suites in Bentonville is looking for a motivated individual with a positive attitude and passion for Guest Service and Hospitality to join our Team!
755986 l

About This Job

Job overview

Accommodates guests of hotel by providing Excellent Service and care on a daily basis.

What you will be doing

  • Positive attitude and focus on providing Excellent Guest Experience at all times.
  • Greets, registers, and assigns rooms to guests. Issues room key.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room and food.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
  • Complies with all necessary reporting procedures in documenting customer requests.
  • Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure.
  • Proper uniform and name tag worn at all times.

Compensation: $10.00 per hour


About This Employer

TownePlace Suites Bentonville Rogers

3100 S.E. 14th Street
Bentonville, AR 72712

(479) 621-0202

78 Room Extended Stay

Our Hotel

Convenience, functionality, and style: everything you want in a hotel experience is waiting for our guests at TownePlace Suites Bentonville Rogers. We're dedicated to making every extended stay enjoyable, with helpful amenities designed to maximize productivity, as well as gracious service that will make travelers feel at home here in Bentonville, AR. Guests can prepare a meal in their spacious suite's full kitchen, and relax in front of your 32-inch flat-screen TV at the end of a busy day. Our hotel is pleased to offer complimentary breakfast every morning, to get the day in Bentonville or Rogers off to the best possible start; free Wi-Fi throughout the hotel ensures that you stay connected during your extended stay. 

HVMG participates in the E-Verify program in certain locations, as required by law.