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Front Office Manager

posted August 8, 2019

Westin Houston Medical Center
Houston, TX
Be a part of this amazing team opening our Westin Houston Medical Center!!
765560 l

About This Job


Great Health Insurance, Paid Time Off, Holiday, 401K, Pay it Forward, Sabbatical, Negative PTO, Employee Rates Worldwide

Our Westin Houston Medical Center is currently under construction and arriving early in 2020.   Experience the excitement of being a part of a hotel team unrivaled by none. You must have a strong Front Office Manager hotel background in order to be considered with 4 or 5-star hotel experience.


Pearl Hospitality is a visionary and dynamic company that is well-known for achieving insurmountable success that break all barriers.

If you are a match for the qualities and skills below, we would like to review your resume and your background.

* You have a burning desire to succeed, are extremely guest oriented and highly disciplined.
* You have an uncanny ability to create strong leaders.
* You have a mentoring spirit and are highly accountable to everyone you work with.
* You have the drive and determination to help create an enduring great company.
* You believe you can be the best at almost everything you do and can prove it.

Pearl Hospitality fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to building an empire. We have an exciting opportunity for you to be a part of our dynamic team.

A Pearl Front Office Manager reports directly to the General Manager and is responsible for creating leaders and fostering the Pearl culture within the Front Office department for Pearl Hospitality. A Pearl Front Office Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.

The Front Office Manager is responsible for the successful operation and administration of the Front Office and coordination and organization of the overall hotel. The Front Office Manager must ensure that all hotel aspects are continually balanced, while focusing on providing exceptional customer satisfaction by continually training on our Pearl touch points of the hotel and ensuring associate focus on our touch points at all times. All hotel operations must be executed at the highest level of professionalism and courtesy. The Front Office Manager must drive results through effective training, coaching, leading, motivating, empowering and following through with all the associates. The Front Office Manager must ensure maximization of profitability by controlling expenses and yielding the highest RevPar possible. The Front Office Manager must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success.

Responsibilities   - (not limited to)

*Foster the Pearl culture

*Passion and commitment to the business at an ownership level

*Oversee Guest Services to inspire loyalty and maximize profitability

*Participate in community and industry organizations as the hotel representative

*Manage guest relations in the most positive and effective manner

*Ensure compliance with brand standards as well as Pearl standards and procedures

*Ensure that all department associates maintain hotel cleanliness, maintenance and asset management

*Maintain effective and open communication

*Foster teamwork

*Must possess high energy, professionalism and confidence every day and in every way

*Be a highly motivated and enthusiastic leader

*Conduct Pearl required daily and weekly meetings with enthusiasm and commitment to success

*Train department associates to deliver the highest performance

*Timely execution of associate evaluations

*Must be capable to successfully prioritize, delegate, organize and multi-task

*Must be compliant of brand standards and Pearl standards and procedures

*Must be able to analyze monthly P&L for ongoing control of expenses and maximization of revenue

*Train all personnel to deliver the best product at the highest brand and procedural standards

*Proactively monitor guest satisfaction and effectively increase scores in each area

*Interact positively with customers and take action to resolve issues to maintain high guest satisfaction

*Comply with attendance rules and be available to work on a regular basis

*Effectively create a weekly schedule that reflects the occupancy for effective cost control

*Must be able to conduct daily business with integrity and be ethical at all times

*Must comply with security controls for cash and shift drops

*Assists Front Desk as needed with unresolved issues which arise and takes a hands-on approach

*Reviews pass-on log and security log for issues which need action

*Performs the function of “manager on duty” and is the first point of contact for any issues that arise

*Continuously evaluates the work performance of Front Desk Staff and provides ongoing coaching

*Operational knowledge of reservation and national sales process

*Ensure approved uniforms are being worn at all times with name tags

*Must maintain a safe working environment through ongoing compliance of safety guidelines

*Treat guests, associates, vendors and co-workers with professionalism and respect at all times

*Ensure emergency procedures are understood by all through ongoing training and documentation

*Must be able to coach and counsel and provide clear and concise direction

*Be able to work well under pressure and meet or beat deadlines

*Written and verbal communication skills

*Microsoft Word and Excel

*Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates

Physical Requirements   - (not limited to)

*Must be able to lift, push, pull, and carry up to 50 lbs.

*Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.

*Must be able to operate motor vehicle or provide transportation to travel to various properties in city.

*Must be able to see and hear.

*Must be able to communicate verbally and in writing.

*Must be able to work around moderate noise level.


About This Employer

273 Room Hotel

Managed by

Texas Medical Center’s Newest Hotel

Let’s Rise

Westin Houston Medical Center is the preeminent wellness brand in hospitality. Westin Houston Medical Center serves as a partner in its guests’ well-being, empowering them to maintain and enhance their routines while on the road so they can be the best version of themselves while traveling. Through innovative, signature products and programs combined with instinctive service and intuitive design, Westin Houston Medical Center delivers on each guests’s every need, driving unmatched loyalty and industry-leading performance.

Iconic Architecture and History

For decades, the mid-century modernist building, situated across the street from Houston Methodist and Texas Children’s Hospital, was home to some of the most innovative thinkers and doers in the medical field. Designed by international design luminaire Gordon Bunshaft of Skidmore Owings & Merrill (SOM), he drew inspiration for the Medical Towers building from NYC’s famed Lever House, giving the Medical Towers its own twist that would eventually be known as the International Style of architecture.