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Guest Service Agent

posted July 9, 2019

TownePlace Suites Sunnyvale Mountain View
Sunnyvale, CA
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730679 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

TownePlace Suites Sunnyvale Mountain View

606 South Bernardo Avenue
Sunnyvale, CA 94087

(408) 733-4200

94 Room Extended Stay

www.marriott.com

Our Hotel

Located south of Hwy 85 between 101/280, we are within minutes of SJC, Hewlett Packard, SAP, Apple, Google, Stanford University, Applied Materials and Symantec. We are in the heart of Silicon Valley, just minutes from the Shoreline Amphitheatre, California's Great America theme park, Levi's Stadium 'home of the San Francisco 49ers' and walking distance to local eateries. TownePlace Suites by Marriott® is a smoke-free, extended-stay hotel where guests can balance work and life as they like, with the comfort, flexibility and affordability you require. Our hotel features a complimentary breakfast snack each morning, onsite fitness center, and an outdoor patio with a guest-use barbecue grill and luxury outdoor seating. Our suites provide the comfort and convenience of home with a fully equipped kitchen and complimentary high-speed internet, enhanced by daily housekeeping and a friendly staff.