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Front Desk Supervisor

posted October 7, 2019

TownePlace Suites Sunnyvale Mountain View
Sunnyvale, CA
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730679 l

About This Job

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

TownePlace Suites Sunnyvale Mountain View

606 South Bernardo Avenue
Sunnyvale, CA 94087

(408) 733-4200

94 Room Extended Stay

www.marriott.com

Our Hotel

Located south of Hwy 85 between 101/280, we are within minutes of SJC, Hewlett Packard, SAP, Apple, Google, Stanford University, Applied Materials and Symantec. We are in the heart of Silicon Valley, just minutes from the Shoreline Amphitheatre, California's Great America theme park, Levi's Stadium 'home of the San Francisco 49ers' and walking distance to local eateries. TownePlace Suites by Marriott® is a smoke-free, extended-stay hotel where guests can balance work and life as they like, with the comfort, flexibility and affordability you require. Our hotel features a complimentary breakfast snack each morning, onsite fitness center, and an outdoor patio with a guest-use barbecue grill and luxury outdoor seating. Our suites provide the comfort and convenience of home with a fully equipped kitchen and complimentary high-speed internet, enhanced by daily housekeeping and a friendly staff.