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Rooms Controller

posted July 12, 2019

Annapolis Waterfront Hotel, Autograph Collection
Annapolis, MD
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729648 l

About This Job

Opportunity:  Rooms Controller

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Assign room according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare key packets.
  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Annapolis Waterfront Hotel, Autograph Collection

80 Compromise Street
Annapolis, MD 21401

(410) 268-7555

149 Room Hotel

www.marriott.com

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Our Hotel

Our unrivalled downtown location and welcoming vibe invite the community and visitors alike to gather with friends, dine dockside and stay awhile. Visitors find there is no better place from which to launch their Annapolis exploration, or get down to business with ease. The serenity of the Chesapeake Bay blends seamlessly with vibrant colonial charm to provide outstanding Annapolis lodging. The Annapolis Waterfront Hotel provides uncommon luxury – with remodeled rooms, upgraded amenities and breathtaking views all part of our allure. Beyond the refined guestrooms, our hotel provides 8,200 square feet of flexible function space and a sophisticated take on meetings, weddings and socials. Outstanding amenities such as modern fitness facilities, complimentary WiFi in guestrooms and public spaces, room service from early to late and personalized service make the Annapolis Waterfront Hotel a refreshing choice.