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Reservationist

posted June 12, 2019

Annapolis Waterfront Hotel, Autograph Collection
Annapolis, MD
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729648 l

About This Job

Opportunity:  Reservationist

Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Potential Career Path

Reservations Manager – Front Office Supervisor – Front Office Manager

Essential Job Functions

  • Answer the telephone and greet prospective guests in a friendly manner.  Respond to callers’ inquiries and requests.
  • Respond to email and internet inquiries promptly and accurately.
  • Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
  • Assign reservations based on guest preferences and availability; provide confirmation number.
  • Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Communicate applicable deposit and guarantee policies as requested.
  • Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school Diploma or equivalent.
  • Previous customer service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Annapolis Waterfront Hotel, Autograph Collection

80 Compromise Street
Annapolis, MD 21401

(410) 268-7555

149 Room Hotel

www.marriott.com

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Our Hotel

Our unrivalled downtown location and welcoming vibe invite the community and visitors alike to gather with friends, dine dockside and stay awhile. Visitors find there is no better place from which to launch their Annapolis exploration, or get down to business with ease. The serenity of the Chesapeake Bay blends seamlessly with vibrant colonial charm to provide outstanding Annapolis lodging. The Annapolis Waterfront Hotel provides uncommon luxury – with remodeled rooms, upgraded amenities and breathtaking views all part of our allure. Beyond the refined guestrooms, our hotel provides 8,200 square feet of flexible function space and a sophisticated take on meetings, weddings and socials. Outstanding amenities such as modern fitness facilities, complimentary WiFi in guestrooms and public spaces, room service from early to late and personalized service make the Annapolis Waterfront Hotel a refreshing choice.