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Colleague Experience Manager

posted May 13, 2019

Hyatt Regency DFW
DFW Airport, TX
39045 l

About This Job


At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Colleague Experience (Human Resources) team is dedicated to bringing the spirit of Care to life throughout the hotel. As the Colleague Experience Manager, you will be responsible for serving as an ambassador of Hyatt’s Core Values and Leadership profile. The ideal candidate for the Colleague Experience Manager position will be career driven, relocatable and have a passion for the Human Resource function.

The position responsibilities include exposure to payroll, benefit administration, compensation, recruitment and retention, employee/labor relations, counseling, safety and training/development. This position will report to the Director of Colleague Experience and receive support from the Area Human Resources team.

Responsibilities include, but are not limited to:

  • Daily office administration: fielding inquiries from colleagues, answering and directing incoming phone calls, ordering office supplies, maintaining data integrity through accurate and timely status changes, utilizing EIS/ADP to ensure accurate data in the HR system, handling any digital scanning and maintaining colleague personnel files
  • Executing monthly colleague recognition program
  • Executing quarterly colleague and leader of the quarter receptions
  • Conducting a formalized on-boarding experience with new hires including I-9 verification, toll tag registration, hotel tour, etc.
  • Conducting a formalized experience with colleagues who are leaving the company, including exit interview, last paycheck explanation and providing insight to the appropriate manager
  • Handling the administrative tasks for new hires, terminations, inter-hotel transfers
  • Conducting New Hire Orientation every month or as needed
  • Assisting managers with payroll issues including time edits, payroll adjustments and inquiries. Please note, the CEM is not responsible for the Payroll process, only to assist with any issues that might arise
  • Maintaining communication avenues between the hotel and colleagues via Facebook, back of house media, flyers, HyattConnect (employee portal) and Zelda (colleague texting service)
  • Managing the hotel’s community service committee known as Thrive


  • A true desire to satisfy the needs of others in a fast paced environment
  • Refined verbal and written communication skills - Bilingual in English/Spanish is a plus
  • 2 or more years of human resource or management experience preferred

About This Employer

Hyatt Regency DFW

2334 North International Parkway, P.O. Box 619014
DFW Airport, TX 75261

(972) 453-1234

811 Room Hotel

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2013 TripAdvisor Certificate of Excellence Award Winner
Be greeted by our welcoming staff any hour of the day – or night – at our outstanding DFW airport hotel offering the luxury of 24 hour check-in. Expect the best at Hyatt Regency DFW, where business is really a pleasure. Fly-in and fly-out of our contemporary Dallas Fort Worth airport hotel with 92,000 square feet of unequaled function space and a multilingual staff. Enjoy ultra-contemporary over-sized guestrooms and an exquisite zero-edge heated lap pool. Fresh from a $50 million renovation, our Dallas Ft Worth airport hotel is equally ideal for NASCAR and Dallas Cowboys fans, families heading to Six Flags® Over Texas, or avid golfers looking for an award-winning round at Bear Creek Golf Club. A superb combination of impeccable service and outstanding amenities, Hyatt Regency DFW is the unparalleled choice for business, leisure or both.

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