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Front Office Manager

posted June 13, 2019

Cambria Anaheim
Anaheim, CA
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About This Job

Description


The Opportunity


We are currently looking for a Front Office Manager to lead the front
office team for our new property, Cambria Anaheim, located in the Disneyland Resort Area.






As a Front Office Manager, you’ll be responsible for all duties of the
front office operation, including management of the front desk, training
and employee development, delivery of quality customer service and
resolution of guest issues, while maximizing room revenue and occupancy,






Job Responsibilities


Key responsibilities of a Front Office Manager include:


• Ensuring that the front desk team is checking guests in and out of the
hotel in an efficient, courteous, and professional manner


• Ensuring guests’ needs and concerns are responded to in a timely,
professional and friendly manner with a focus on service recovery when
applicable


• Ensuring that all safety and security policies and procedures are
followed


• Interviewing, hiring, coaching and developing team members


• Evaluating team performance and taking appropriate corrective action as
needed to hold team members accountable


• Setting goals, providing ongoing feedback, and rewarding/recognizing team
members


• Preparing and adjusting weekly work schedules in accordance with staffing
guidelines and labor forecasts


• Authorizing requests for personal time off, holidays for team members,
schedule changes, overtime, and expenditures


• Reviewing guest comments and ensuring that problems are identified and
corrected in a timely manner.


• Maintaining an efficient system of communication between the Front Office
and other departments, with particular attention to guest arrivals and
departures


• Monitoring and maintaining the front office systems and equipment to
ensure their optimum performance










Job Requirements


The ideal Front Office Manager candidate will possess strong communication
skills, a clear understanding of guest service in a hotel environment and
demonstrate leadership abilities.






The minimum qualifications for this position are:






• Minimum of two years front desk experience in a hotel property of similar
size and quality


• Minimum of one year supervisory experience


• Must be highly organized, results oriented with the ability to be
flexible and work well under pressure in a fast-paced changing environment


• Ability to handle stressful situations in a calm, professional manner and
exhibit good judgment


• Must have the ability to communicate clearly and directly with guests
using a positive, clear speaking voice


• Strong interpersonal skills: ability to get along with diverse
personalities, tactful and flexible


• Must have excellent supervisory and interpersonal skills


• Ability to work a varied schedule that may include evenings, nights, and
weekends






An Equal Opportunity Employer






About Evolution Hospitality


Headquartered in Orange County, CA, Evolution Hospitality is one of the top
privately-owned hotel management companies in the US. Evolution Hospitality
has a well-defined vision, a strong sense of values and guiding principles,
and a long-range, quality-minded approach to business. From unassuming
beginnings with a single property, today Evolution Hospitality is
recognized as a first-class operator of hotels.






We are proud to offer candidates a dynamic career, personal growth, a
strong tradition of mutual trust, integrity and an opportunity to make an
impact on the business. Simply put, it means that it feels a bit different
to work here. We are universally driven by our fundamental values and
beliefs. At Evolution Hospitality, all associates are selected and
evaluated on two criteria equally: results and culture. Honesty and
humility are equally important as intellect and ability, and each member of
the team embraces the challenge of becoming a better human being, both
personally and professionally, as part of the package. Superstars are those
individuals that not only create value for the company but also genuinely
embrace and live Evolution Hospitality’s unique culture.






Are you ready to evolve? If you are interested in establishing a solid
career and taking giant strides in personal growth, Evolution Hospitality
is just the family you’re looking for.

Apply

About This Employer

Cambria Anaheim

101 E. Katella Avenue
Anaheim, CA 92802

Cambria Hotel & Suites is ideally situated in the heart of the Anaheim Resort District, home to world-renowned attractions including Disneyland and California Adventure, Downtown Disney, Anaheim Convention Center, Angel Stadium, Honda Center and American Sports Center.

We believe in making your stay as exciting as your visit. That’s why the all-new Cambria Hotel & Suites has been designed with our fun-loving guests in mind, and features a 30,000 square foot waterpark, a putting green, outdoor movie wall, arcade, BBQ areas, sports court, and more.