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Front Office Supervisor

posted October 11, 2019

Pacific Palms Resort
City of Industry, CA
Front Office Supervisor Needed!
1919 l

About This Job

Job description

  • Supervise the activity of all employees in the department on a daily basis.  
  • Ensure that the staff consistently provides all our guests with exceptional guest service at all times.
  • Position reports to the Director of Front Office Operations. 
  • Mentors, guides and trains Front Desk Agents; oversees the flow and operation at the front office.
  • Provides assistance and services for guests in order to ensure guest satisfaction.
  • Ensures, through constant interactions with Reservation and Conference Coordination, that all group bookings are handled and processed efficiently. 
  • Full-time position.

Job requirements

  • Prior front desk and office supervisory experience.
  • Must be able to work various shifts and days as needed.
  • Ability to effectively and impartially supervise a staff.
  • MUST HAVE  knowledge of Hotel Operating Systems 
  • Must have valid Driver License and clean driving record.
  • Well organized and able to perform multi-task functions.
  • Must have excellent customer services practices
  • Must be able to lift 50 lbs with ease.




About This Employer

Pacific Palms Resort

1Industry Hills Parkway
City of Industry, CA 91744

Telephone (626) 854-2342
Reservations (800) 524-4557

292 Room Resort

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Los Angeles Area Resort Getaway and Conference Center

Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities and on-site entertainment makes Pacific Palms Resort unique even in the Los Angeles resort and spa hotel circle.

At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. Here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36-hole Industry Hills Golf Club. Our resort is also no stranger to exceeding event planners’ expectations with conferences, meetings, and weddings.

We also take pride in our 292 rooms and public areas. All rooms are beautifully appointed with fine furnishings and include stunning views from the balconies. Also enjoy complimentary self-parking and Wi-Fi in guestrooms and public areas.