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Front Desk Agent

posted July 13, 2019

Residence Inn Atlanta Cumberland/Galleria
Smyrna, GA
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About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Residence Inn Atlanta Cumberland/Galleria

2771 Cumberland Boulevard
Smyrna, GA 30080

(770) 433-8877

130 Room Extended Stay

www.marriott.com

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Our Hotel

A top hotel near SunTrust Park, the Residence Inn by Marriott Atlanta Cumberland Galleria hotel is ready to be a home away from home. Our TripAdvisor Hall of Fame hotel offers a free hot breakfast buffet in the morning and an evening social, the Residence Inn Mix where guests can mingle with fellow travelers over refreshments. 

We've perfected the extended-stay experience by providing well designed all-suite accommodations with 50% more space than most hotels in Smyrna. Smartly appointed suites offer a large living area, work station, free Wi-Fi and sleeping areas with plush new bedding. At our garden style hotel there's even a full kitchen with a fridge, stove, oven and microwave. 

Our pet friendly Smyrna hotel is near Lockheed-Martin, Dobbins Air Force Base, Cobb Energy Center and walking distance of the home of the Atlanta Braves, SunTrust Park at The Battery.