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Guest Service Agent

posted June 14, 2019

Hampton Inn Danville
Danville, PA
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731371 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Hampton Inn Danville

97 Old Valley School Road
Danville, PA 17821

(570) 271-2500

71 Room Hotel

hamptoninn3.hilton.com

At A Glance

Located in the historic Susquehanna Valley, the Hampton Inn Danville, Pennsylvania, is close to shopping, outdoor recreation and family fun. Our Danville hotel offers hiking trails, vistas of the Susquehanna River Valley and activities that everyone will enjoy. We’re also close to Bucknell University and Bloomsburg University, providing comfortable and convenient accommodations for students and visitors at our Danville, PA hotel.

Guests can unwind in a comfy guest room at our Danville, PA hotel with great amenities for work and relaxation. They can catch their favorite show on the 27-inch LCD flat-screen TV with cable, while they type away on the handy lap desk. We invite guests to wake up each morning to Hampton’s free hot breakfast, or if they're in a hurry, grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. 

  • Close to Bucknell University and Bloomsburg University
  • A short drive to and from Knoebels Amusement Park
  • 71 recently renovated, spacious guest rooms and suites; accessible rooms available
  • Indoor pool and whirlpool
  • Located off Interstate 80, within walking distance to restaurants