Search 17,753 current hospitality jobs

Guest Service Agent

posted October 12, 2019

Hilton Houston Westchase
Houston, TX
Apply
689170 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone every day. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals:

To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. 

You will regularly use a computer and different software. 

Must be able to work a flexible staff to include days, nights, weekends, and holidays.

Hilton experience is preferred, not mandatory.

This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Apply

About This Employer

Hilton Houston Westchase

9999 Westheimer Road
Houston, TX 77042

(713) 974-1000

295 Room Hotel

www3.hilton.com

Follow us:

At A Glance

Visitors will discover chic décor and spacious accommodations when they check into the recently renovated Hilton Houston Westchase. Conveniently located off the Sam Houston Tollway and Westheimer Road, our hotel is in the heart of the Westchase business district. Guests will enjoy easy access to Downtown Houston, the Uptown Galleria area, Energy Corridor and corporate businesses such as Chevron, Schlumberger, Phillips 66, Cameron and National Oilwell Varco.

  • Located in the heart of the Westchase Business District
  • 30 minutes from George Bush Intercontinental (IAH) & Houston Hobby (HOU) airports
  • An elegant venue for hosting meetings or events for up to 900 Guests
  • Wood-grilled steaks at our award-winning restaurant, Rio Ranch
  • Adjacent to Houston's Energy Corridor
  • 8 miles from downtown Houston and 6 miles from the Galleria