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Guest Experience Supervisor

posted June 8, 2019

Hyatt Regency Newport Beach
Newport Beach, CA
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38895 l

About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Guest Experience Supervisor possesses strong leadership, communication and relationship skills. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options. Responsibilities include welcoming guests and engaging our guests to create a positive tone for the duration of their stay, which may include sending pre-arrival e-mails as part of this warm welcome. Other duties include being visible in our Lobby during arrival peak times, being a point of contact for our arriving and departing guests and responding to HySat surveys.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

You're more than welcome.

Qualifications

  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal and written communication skills.
  • Experience and thorough understanding of guest services.
  • Ability to stand for long periods of time and walk moderate distances
  • Must be able to work a flexible schedule, including weekends and holidays
  • Proficient in basic computer skills.
  • Previous hotel experience preferred
  • Apply

    About This Employer

    Hyatt Regency Newport Beach

    1107 Jamboree Road
    Newport Beach, CA 92660

    (949) 729-1234

    403 Room Hotel

    newportbeach.hyatt.com

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    Hyatt Regency Newport Beach - California Hotel

    The Hyatt Regency Newport Beach is proud to announce that after an extensive, $15 million renovation, one of the most iconic resort-style properties in Southern California is once again the epicenter of luxury in Newport Beach. Discover the quintessential resort experience amid the complete reinvention, which included all-New Rooms and Suites, Three Distinctive Pool Environments, and Exciting New Restaurant Concept.

    Resort For Your Lifestyle

    Experience the genuine hospitality and outstanding service that is the hallmark of the Hyatt Regency Newport Beach. Unlike any other hotel in Newport Beach, the newly reinvented Hyatt Regency Newport Beach now boasts three unique and distinctive pool environments to suit the needs and desires of each of its guests. Also making news on the food front is the addition of SHOR American Seafood Grill to the Hyatt Regency Newport Beach.  Set in a casually elegant atmosphere that provides both indoor and alfresco dining options for lunch and dinner, SHOR American Seafood Grill is known for serving the best regional seafood. For more active pursuits, the Hyatt Regency Newport Beach offers 24 hour StayFit Health Club, a nine-hole golf course, stone’s-throw access to the Newport Dunes for stand-up paddle boarding, kayaking, and boat rentals, close proximity to Newport Beach’s 10 miles of scenic coastline.
     
    Resort guests and local visitors can enjoy the exceptional ambiance and amenities of this newly redone landmark property during the popular Hyatt Regency Newport Beach Jazz Festival and Hyatt Regency Newport Beach Summer Concert Series.
     
    Hotel Destination

    Hyatt Regency Newport Beach, a 407-room hotel, is located in Newport Beach, California and is situated on 26 beautifully landscaped acres, offering style and luxury in the heart of the city’s best shopping, dining and entertainment venues. The Resort is just minutes to shopping mecca Fashion Island and charming Balboa Island, and is centrally located on Jamboree and Pacific Coast Highway - providing easy access to major attractions, local beaches and businesses. In addition, the Hyatt Regency Newport Beach is the ideal setting for groups and events featuring high-tech meeting space and tropical outdoor venues to accommodate functions of all sizes. View our Hyatt Destinations Orange County city guide for insider culture, restaurants, shopping, and events.
     
    If you're looking for a place to do your holiday shopping, check out the Fashion Island Shop & Stay Package that includes deluxe accomodations, a free shuttle to the shops, gift card, coupons, and more.

    What are you waiting for? Make your reservation online today for a best rate guarantee.