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Guest Service Associate

posted June 3, 2019

Tru by Hilton Louisville Airport
Louisville, KY
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Come and join an exciting, fun, energetic team!
755622 l

About This Job

NOW OPEN!  The new Tru by Hilton Louisville Airport Location is currently looking for a guest service agent. It is managed by Commonwealth Hotels, LLC. We are a leading franchisee of Hyatt, Marriott, and Hilton brands, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity. We embrace management values that include a “Whatever It Takes” attitude delivering the highest standards of both guest and associate satisfaction. We just opened this brand new hotel, and need great people to join our team.  

    As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. 

  •         Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.     
  •         Process all payment types such as room charges, cash, checks, debit, or credit.     
  •         Processing all check-outs including resolving any late and disputed charges.     
  •         Answer, record, and process all guest calls, messages, requests, questions, or concerns.     
  •         Coordinate with Housekeeping to track readiness of rooms for check-in.     
  •         Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.     
  •         Supply guests with directions and information regarding property and local areas of interest.     
  •         Run daily reports, identify any special requests, and check reports for accuracy.     
  •         Complete designated cashier and closing reports in the computer system.     
  •         Count bank at the beginning and end of shift.     
  •         Balance and drop receipts according to accounting specifications.     

JOB QUALIFICATIONS 

  •         Ideally, you will have 1+ years of experience in a customer service field.     
  •         High school diploma/G.E.D equivalent     
  •         Hotel experience is a plus     
  •         English Language Proficiency     
  •         An ability to problem solve     
  •         Computer Skills     
  •         The gift of effectively communicating with others is very important in this role.     

Benefits 

  •         Health, Dental & Vision Insurance     
  •         Short term disability     
  •         Long term disability     
  •         Voluntary Term Life Insurance     
  •         Flex Spending Accounts     
  •         Personal Days     
  •         Holiday Pay     
  •         Jury Duty Pay     
  •         Funeral Pay     
  •         Travel Discounts     
  •         Direct Deposit     
  •         Paid Vacation Time     
  •         401k Retirement Plan     
  •         And Much Much More....     

    EOE/Drug Free Workplace 

      

Come Join Our Team!  

    Commonwealth Hotels, LLC. is a superior hospitality management company with a "world-class" culture.   

    We are a leading franchisee, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity.   

    We embrace management values that include a "Whatever It Takes" attitude delivering the highest standards of both guest and associate satisfaction.   

Commonwealth Hotels, LLC is one of the nation's top hotel management companies hiring only the best people.

Compensation: 10.50

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About This Employer

Tru by Hilton Louisville Airport

810 Phillips Lane
Louisville, KY 40209

(502) 792-8800

98 Room Hotel

tru3.hilton.com

At A Glance

Welcome to the new and inviting Tru by Hilton Louisville Airport Fair Expo Center located within minutes of top Louisville attractions. Walk across the street for a thrilling adventure at Kentucky Kingdom or press your luck at Churchill Downs. Catch a ride on our complimentary airport shuttle. Our efficient rooms help you rest well with a 55-inch TV, spacious bathroom and free WiFi.

Mix up your morning with 30 different sweet and savory options at our free 'Top It' breakfast bar. Our Eat. & Sip. market features local and gourmet snacks, light meals, beverages, beer and wine – perfect to enjoy after exploring Louisville. Sip on fresh coffee, tea and hot chocolate readily available and always on the house.

With games, device charging stations and places to work, our lobby will fit any of your needs. Work out in the fitness center offering cardio and strength equipment.