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Housekeeping Supervisor

posted May 31, 2019

The Alida, Savannah, A Tribute Portfolio Hotel
Savannah, GA
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764534 l

About This Job

The Alida joins modern life with timeless charm on Savannah’s revitalized riverfront. Alida Harper-Folkes was a celebrated entrepreneur in Savannah, who also worked tirelessly to preserve its heritage. We celebrate the Alidas of our time: self made artisans who cultivate our city’s contemporary spirit while honoring its storied past. We are seeking a skilled Housekeeping Supervisor - PM to join our team, opportunities available at www.thealidahotel.com 

You’ll feel right at home at The Alida Hotel, where every space is imbued with a sense of Southern tradition and contemporary design. Each of our 173 individually-designed rooms and suites is unique, with one-of-a-kind elements courtesy of the renowned Savannah College of Art & Design. And while no two rooms are alike, they all guarantee light-filled mornings, gleaming hardwood floors, and custom amenities. 

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.  This position reports to the Director of Housekeeping.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business – hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality.  We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

At Makeready  http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them – city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

Responsibilities 

  • Supervise the housekeeping team; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
  • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
  • Comply with attendance rules and be available to work on a regular basis.
  • Comply with The Alida Rules and Standards of Conduct as set forth in the Team Member Handbook.
  • Perform any other job-related duties as assigned.

Requirements

  • MINIMUM QUALIFICATIONS:

    Previous housekeeping experience in a fast-paced hotel environment. Previous supervisor experience preferred.

  • REQUIRED SKILLS AND ABILITIES:

    Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.

    PHYSICAL DEMANDS:

    Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house attendants, and inspectors to complete their individual tasks if situation demands.

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About This Employer

The Alida, Savannah, A Tribute Portfolio Hotel

412 Williamson Street
Savannah, GA 31401

(912) 715-7000

173 Room Hotel

www.thealidahotel.com

Managed by

Our Hotel

The Alida’s exceptional location in Savannah’s Historic District facilitates access to everything that downtown has to offer. Our inventive boutique hotel is just a few blocks from the Broughton Street retail corridor. Nearby are The Savannah College of Art and Design as well as the SCAD Museum of Art, and the area is home to many other museums, galleries, and arts venues. Visitors can check out City Market, a mixed-use development with shopping, dining, and entertainment. Forsyth Park, the district’s largest green space, is a little more than a mile away. Our urban oasis values the preservation of history while moving considerably into the future. Guests can work out in the 24-hour fitness center or cool off on our large, full-service pool deck with cabana retreats. Pampering in-room spa services are available. We invite guests to discover a new favorite or rediscover a classic at Rhett, a classic American kitchen; in the Trade Room, a thought-provoking lounge; or on The Lost Square, an extraordinary rooftop experience with Historic District views.