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Stewarding Supervisor

posted May 17, 2019

The Hyatt Regency Los Angeles International Airport
Los Angeles, CA
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765995 l

About This Job

Scope of Position:

To coordinate the activities of the Stewarding department in order to deliver quality products and services to guests. Achieve a high level of guest satisfaction while maintaining high level of service as per Prism, Hyatt and Forbes standards.

Position Qualifications and Requirements:

Education & Experience:

  • Position requires 1 year of previous stewarding experience.

Licenses/Certifications:

  • California Food Handler
  • CPR/First Aid


Physical Demands:

  • Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking.  Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers.
  • Requires the ability to lift and carry object weighing up to 50 pounds.
  • Standing for 90% of work shift is required.

 

Required Competencies

  • Considerable skill in math and algebraic equations using percentages.
  • Ability to walk, stand and or bend continuously to perform essential job functions.
  • Ability to communicate in English, both orally and in writing, with guests and associates.
  • Ability to use patience, tact and diplomacy to defuse anger and to collect accurate information to resolve problems.
  • Ability to work under pressure and handle stressful situations during busy periods.


Responsibilities may include any and all of the following: 

  • Select, train, schedule, supervise and counsel all members of stewarding department in accordance with established standards for safety, productivity and performance.  Delegate dish and equipment washing and silver polishing activities.
  • Direct staff in maintaining the cleanliness of the back of the house areas, which include; all kitchens, storage areas, dumpster, loading dock, banquet areas, and ware washing areas.  Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
  • Maintain the inventory and coordinate the distribution of all big four items: china, glassware, and silver which also include visual inspection to ensure cleanliness, storage, and safe transportation.
  • Control the equipment storage areas and the issuance of equipment for the Food and beverages Service department.  This includes maintaining the cleanliness and good operating condition of house kitchen equipment, i.e., stoves, refrigerators, ovens, ice makers, walk ins, dish machines, etc.
  • Maintain inventory log book for all glass, china, and silver and other operating equipment.
  • Organize and conduct pre-shift and departmental meetings to advise staff of forecasted expectations.  Attend other relevant meetings.
  • Perform general/routine cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
  • Assure that ample cleaning supplies and ware wash detergents are on hand.  These costs cannot exceed monthly forecast budgets.
  • Perform other duties as requested, such as assist banquet and catering staff and move supplies and equipment.
  • Ability to work within established budgetary guidelines, realize bottom line needs, monitor expenses, take corrective action.
  • Perform duties of line employees as needed under high volume and emergency situations.
  • Report duty as scheduled by direct supervisor according to operating hours.
  • Provide maximum levels of guest service while maintaining Prism/Hyatt standards
  • Other duties as assigned by direct supervisor.

Compensation: 20.00

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About This Employer

The Hyatt Regency Los Angeles International Airport

6225 West Century Boulevard
Los Angeles, CA 90045

(424) 702-1234

587 Room Hotel

www.hyatt.com

The Hyatt Regency Los Angeles International Airport is a business-inspired hotel with spacious guest rooms in the heart of Los Angeles, California.

Why people like to work here

  • We offer competitive compensation in all positions supported by Wage Watch
  • We have market leading insurance premiums covered by the Company (no one else offers what we offer)
  • We offer competitive bonus plans for eligible positions consistently paid even over the worst of economic times
  • Our hotel is the largest Hyatt franchise in North America 
  • Undoubtedly we will be the best hotel at LAX with market leading offerings in all disciplines

About the management team

Our leaders consist of a collective group of dynamic individuals from all walks of life.  They have come together with years and years of experience to help guide, train and develop our associates.  Our management team is known for awarding and recognizing performance and leadership with a great chance for growth and advancement for the right candidates.  We believe in promoting from within!  Our leaders also fully empower the employees to take charge of guest issues and resolve complaints to completion as the employee sees fit without the necessity for manager involvement.  Additionally, the General Manager has a true commitment to keep the heart of the house just as nice as the front of the house so that the employees have a sense of pride and feel proud of where they work.

Training we provide

We are like no other hotel at LAX because we have a dedicated Director of Training that facilitates entertaining and energizing training programs to keep our employees excited and inspired.  Regular classroom and interactive trainings are conducted monthly in order to maintain our employees' skills so that they may continue to provide 5 star sevice to our guests.  We even have a training calendar that is produced on a monthly basis and competency matrices to keep everything organized.  Some of the trainings we have include:

  • Fun and egaging New Hire Orientations
  • Safety Training
  • Discrimination and Harassment 
  • Personalized Service
  • How to handle guest complaints
  • Creating Connections
  • Human Trafficking Awareness
  • And many more!