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Server (AM) Part-Time

posted May 20, 2019

Hilton Garden Inn Falls Church
Falls Church, VA
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442705 l

About This Job

The Server is responsible for providing consistent excellent service to guests/clients of the facilities and efficient delivery of food and beverage to guests in a professional, hospitable manner to enhance the guest experience. This employee will be required to set up and breakdown respective dining space. 

What you will be doing

  • Maintain a complete knowledge of all food and beverage menu items and answer questions on menu/alcoholic selections to guests.
  • Serves menu items to guest in a prompt and courteous manner and according to the order, times the service of courses to correspond with the dining pace of the guests.
  • Maintaining full beverage glasses.
  • Ensure presentation of food and beverage is presented to guest per Hotel standard.
  • Follow your property’s approved alcohol awareness training program at all times to ensure that alcohol is not over served to a guest.
  • Performs pre and post shift side work, set-up, etc.
  • Clears table promptly. Clears unnecessary items off the table to include: dirty dishes, silverware, and glassware; brings to kitchen for cleaning. 
  • Responds quickly to guest requests in a friendly manner. Follows up with guest to ensure satisfaction.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to kitchen staff.
  • Communicate with the kitchen regarding menu questions, length of wait, re-cooking orders, and product availability.
  • Be aware of daily specials
  • Run food and bus tables, if necessary.
  • Be able to operate the electronic cash register (where applicable). No voids or deletes without management's written approval.
  • Record transactions in POS at time of order
  • Maintain cleanliness of work areas, china, glass, etc. throughout the day
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Welcome and acknowledge all guests
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Thank guests with genuine appreciation
  • Be aware of guests’ needs; assist in providing a pleasant dining experience 

Requirements

  • Knowledge of proper cleaning techniques, requirements, and use of equipment in Food and Beverage.
  • Ability to work on POS equipment.
  • Ability to communicate satisfactorily with guests, management, and co-workers 
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills
  • Ability to supervise situations and accomplish goals on a timely basis. 
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About This Employer

Hilton Garden Inn Falls Church

706 West Broad Street
Falls Church, VA 22046

(703) 237-8700

A welcoming hotel in the historic 'Little City'

The Hilton Garden Inn Falls Church is conveniently located in the heart of Falls Church near Northrop Grumman, General Dynamics, SAIC, CSC and Tysons Corner Center/Galleria.  While staying at our hotel, take advantage of our unique location just steps away from quaint shops and restaurants or enjoy a run on the Washington & Old Dominion Trail.  Complimentary corporate and Metro shuttle are also available.

Our beautifully appointed guest rooms and suites offer complimentary WiFi, a microwave, refrigerator and HDTV.  Enjoy American classics in The Garden Grille & Bar, or relax with a drink in the Pavilion Bar.  Work out in our complimentary fitness center or swim in our indoor pool.  The Hilton Garden Inn Falls Church can also host your next meeting or event, with over 2,600 sq. ft. of flexible meeting space and advanced audio visual solutions.