posted May 20, 2019Sheraton Myrtle Beach Convention Center Hotel
Supervise the front desk staff, including Bell Staff, PBX operators and Guest services agents. Aid in the administration of the front desk department to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting and exceeding financial goals. This position is intended to offset the front desk manager’s schedule to provide high management visibility and improved guest service. As such, this position will be scheduled in evenings and on weekends.
ORGANIZATIONAL SCOPE: Position is responsible for the short term planning and day-to-day operations of the Front Desk/Office Department. Recommends procedural changes. Aids in the administration of the Front Desk, Guest Response, Bell Stand, Concierge, Valet and Transportation. Implements and monitors the Department's budget and manages expenses within approved budget constraints.
ESSENTIAL FUNCTIONS:1. Supervise the shift operations in the Front Desk/ Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality. (30%)2. Supervise the Front Desk/Office employees, including the Front Desk Management staff; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate. (20%)3. Aid in the implementation and administration of company programs (IHC/Franchiser). Ensure compliance with LSOP’s and SOP’s to ensure an optimal level of guest and associate satisfaction. (20%)4. Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. (15%)
Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Discover the best of Myrtle Beach at Sheraton Myrtle Beach Convention Center Hotel. Just blocks from the beach and boasting a direction connection to the Myrtle Beach Convention Center, we're a premier destination for both business and leisure travel.
Travelers can relax and recharge in our hotel's modern, well-equipped accommodations, all of which feature signature Sheraton Signature beds, plus complimentary Wi-Fi Internet access. Our guests can stay connected in our Link@Sheraton lobby work area and allow our 250,000 square feet of modern meeting and event space to set the backdrop for a successful business event or breathtaking wedding in Myrtle Beach. We also boast a full-service restaurant, Vidalia's, an on-site spa and an indoor and outdoor swimming pool complex in sunny Myrtle Beach, South Carolina.