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Guest Service Representative - Homewood Suites Maryland Heights/Riverport

posted October 9, 2019

Homewood Suites by Hilton St. Louis Riverport- Airport West
Maryland Heights, MO
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643419 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Homewood Suites by Hilton St. Louis Riverport- Airport West

13639 Riverport Drive
Maryland Heights, MO 63043

(314) 739-3900

104 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Stay at the Homewood Suites by Hilton St. Louis Riverport-Airport West hotel, located five miles west of Lambert-St Louis International Airport. Choose a spacious studio, one- or two-bedroom suite, and enjoy the comforts of home in our newly renovated property (April 2016). Each suite features a fully equipped private kitchen with a full-sized refrigerator, two-burner stove, and dishwasher.

Stay connected with complimentary internet access. Both the bedroom and living room feature a TV with on-demand movies and a range of channels. The complimentary grocery service will keep your fridge stocked during your stay, and our complimentary airport shuttle service, running daily from 5:00am until 1:00am, takes you to our Maryland Heights, MO, hotel. Start your day with a complimentary hot full breakfast served daily, and enjoy complimentary evening dinner and drinks* Monday through Thursday. Exercise in the fitness room, play basketball on the hotel court, or swim in the indoor heated pool.