Support the General Manager in the overall management and strategic direction of the hotel. Ensures the highest quality of service efficiency, sanitation, training, development, and products are maintained. Creates and maintains a culture committed to excellence and creating varied, unique and memorable experiences for our guests.
At least 5 years of experience in a senior leadership role, within a similar hotel brand required
Extensive Hotel operations experience required
Demonstrated knowledge of budget planning and financial controls
Computer literate in Microsoft Windows applications required
2 or 4-year degree from an accredited university in Hotel Management, Business Administration, or related major
Thorough understanding of profit and loss management, Hotel Operations, marketing and management of activities.
Lead and manage the day to day operations of the Resort ensuring all service standards are followed
Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
Oversee the operations functions of the hotel
Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
Ensure that monthly financial outlooks are on time, on target and accurate
Ensure full compliance to Hotel operating controls
Ensure the implementation of standards in guest service and constantly seek out ways to improve product and the guest perception of value
Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, work schedules, rules and regulations
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Develop and maintain effective communications between all operating departments.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.
Manages service delivery in all areas ensuring excellent service from point of entry to departure
Ability to manage time and energies in an efficient, effective and organized manner.
Must be compassionate, positive, motivational and driven.
Excellent verbal and written skills are necessary to perform administrative and clerical duties using proper rules of grammar, spelling and punctuation.
Computer literacy: Proficient in Microsoft Office
Full understanding of Social Media: Facebook, YouTube, Twitter, etc.
Ability to maintain strict adherence to confidentiality requirements.
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to make quick decisions in high stress situations.
Excellent customer service skills.
Job involves working under variable temperature conditions, extreme heat or cold and noise levels. Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards.
Endure various physical movements throughout the work areas.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 25 pounds.
Turtle Bay Resort is fortunate to be blessed with a richness of nature that few places can claim: the most powerful waves in the world as well as tranquil bays for swimming. Miles of seaside walking trails, a farm on site, and a bird sanctuary. A landscape that lets us plan accommodations thoughtfully, giving everyone an ocean view.
Our refreshed design, enhanced wellness program, and new green initiatives are key to our unfolding story. Activity. Adventure. Authentic Hawai’i.
Where else can you go surfing, stand-up paddling, kayaking, snorkeling, golfing, and cycling without leaving the property? Ride horseback before breakfast, take a waterman lesson after lunch, and explore our trails before dinner. Or just relax by the pool, let our massage therapists work the knots out, and daydream on the beach.
Nature has blessed us with a stunning expanse of land and mesmerizing seascapes. Spectacular surf as well as protected bays for safe swimming and snorkeling.
Fertile farmlands and lush forests of biodiversity— protected forever.
The most spacious resort in Hawaii, we span a luxurious 850 acres; for context, consider that all of Waikiki can fit within 600 acres. All this space makes your visit more relaxing, and every room has an ocean view.
Turtle Bay is the living room of the North Shore, a welcoming hub where locals and islanders hang out with visiting pro athletes and celebrities. Our property is the ideal setting for bringing large groups of people together, creating memories to last a lifetime.
In addition to Turtle Bay Resort’s own roof gardens, our kitchens source their ingredients from the organic family farms of the North Shore, and from local fisherman and artisans. Every one of the resort’s restaurants features signature items that highlight local products.